If you need to contact a live person in Covered California customer service you need to dial 1-800-300-1506. To speak with a live agent, you need to press 1 (for English) and stay on the line (typical waiting time is about 20-30 minutes).
For your convenience below is the voice system main menu:
- If you are a new or existing consumer to Covered California or Medi-Cal press 1.
- If you need help accessing your online account press 2.
- If you are certified insurance agent or small business owner press 3.
- If you are certified enrollment counselor press 4.
- If you received the message about losing your Medi-Cal press 5.
- To repeat this information press 7.
Covered California Customer Service Hours
Covered California live customer service agents are available from 8am to 8pm Monday-Friday and from 8am to 6pm Saturday.
Covered California Phone Customer Service
- Covered California customer service phone number is 1-800-300-1506.
- To report changes you need to dial 1-800-300-1506.
- For TTY you need to dial 1-888-889-4500.
- For more information on the services HCA provides you need to dial 1-888-804-3536.
- For EyeMed you need to dial 1-844-225-3107.
- For Medi-Cal Helpline you need to dial 1-800-541-5555.
- You can find all the phone numbers for other languages on this page.
- For help talking to a health insurance company you need to dial 1-888-804-3536.
Covered California Social Networks Customer Service
- Covered California customer service could be contacted via Covered California Facebook page
- You can also reach Covered California support via Covered California Twitter page
- You can view latest Covered California photos on Covered California Instagram page
- You can view latest Covered California videos on Covered California Youtube page
Covered California Live Chat Support
You can start a live chat session with a Covered California Agent on the Covered California contact page by clicking the “Live Chat” or “Ask CiCi” button. Live customer service agents are available from 8am to 4pm PST Monday-Saturday.
Covered California support e-mail
Covered California doesn’t offer live support e-mail. Best way to contact Covered California is to call them at 1-800-300-1506.