Congestion Charge phone number

Congestion Charge Phone Number is 0343-222-2222.

Business Hours for Congestion Charge Phone:

  • Monday from 8am to 8pm
  • Tuesday from 8am to 8pm
  • Wednesday from 8am to 8pm
  • Thursday from 8am to 8pm
  • Friday from 8am to 8pm
  • Saturday closed
  • Sunday closed

If you need to speak to a live customer service representative in Congestion Charge, dial 0343-222-2222. To speak with a live agent, you need to stay on the line (typical waiting time is about 5-10 minutes).

  • Press 1: To talk to someone from the fleet team.
  • Press 2: For the Congestion Charge team.
  • Press 3: For the low-emission zone team.
  • Press 4: For the ultra-low-emission zone team.

Congestion Charge Customer Support Phones

Congestion Charge Customer Support Phone 0343-222-2222 from 8am to 8pm Monday-Friday, Saturday-Sunday closed
Congestion Charge Customer Support Phone (International) +44-(0)343-222-2222 from 8am to 8pm Monday-Friday, Saturday-Sunday closed
Fleet Auto Pay 0343-222-2222 from 8am to 8pm Monday-Friday, Saturday-Sunday closed

Congestion Charge Mailing Addresses

Customer Services Manager:
Congestion Charging
PO Box 344
Darlington DL1 9QE

Customer Correspondence Manager:
TfL Road User Charging
4th Floor
5 Endeavour Square
London E20 1JN

General Manager:
TfL Road User Charging
4th Floor
5 Endeavour Square
London E20 1JN

Congestion Charge Live Chat Support

You can start a live chat session with a Congestion Charge Support Agent on the Congestion Charge Support page. To speak with a live agent, you need to press the “Start a live chat” or “Chat” icon in the bottom right of your screen. Chat is available from 8am to 4pm Monday-Friday, Saturday-Sunday closed.

Congestion Charge Help Center

Congestion Charge support e-mail

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