If you need to speak to a live customer service representative in Con Edison customer service you need to dial 1-800-752-6633. To speak with a live agent, you need to press 1 (for English), then press 3, say “I don’t have it”, then say “Something else” and stay on the line (typical waiting time is about 5-10 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- If you have an electric outage, gas leak, steam emergency, or hazardous condition press 1.
- If you’re calling to verify a field employee’s credentials press 2.
- For anything else press 3.
Con Edison Customer Service Hours
Live customer service representatives from ConEdison are available 24 hours a day seven days a week.
Con Edison Phone Customer Service
- Con Edison customer service phone number is 1-800-752-6633. Live customer service representatives from Con Edison are available 24 hours a day seven days a week.
- For Gas Emergency and Electric Emergency you need to dial 1-800-752-6633.
- For Telecommunications for the Deaf (TTY) you need to dial 1-800-642-2308.
Con Edison Social Networks Customer Service
- Con Edison customer service could be contacted via ConEdison Facebook page. Typically Con Edison customer service representative replies within an hour.
- You can also reach Con Edison support via ConEdison Twitter page
- You can view latest Con Edison videos on ConEdison Youtube page
Con Edison Mailing Addresses
P.O. Box 138
New York, NY 10276-0138
Send legal documentation to:
Consolidated Edison of New York, Inc.
Att. Law Department
4 Irving Place RM 1875
New York, NY 10003
Con Edison Live Chat Support
Con Edison doesn’t offer live chat support. Best way to contact Con Edison is to call its customer service department at 1-800-752-6633.
Con Edison support e-mail
To contact Customer Support via e-mail use following ConEdison contact form by clicking the “Email” button.
Con Edison Help Center
You can ask a question about ConEdison on the Con Edison Help Center page.
Con Edison Opening Hours
Monday 8:30am to 5pm
Tuesday 8:30am to 5pm
Wednesday 8:30am to 5pm
Thursday 8:30am to 5pm
Friday 8:30am to 5pm