How to Talk to a Live Person in Consolidated Edison Customer Service

If you need to speak to a live customer service representative in Con Edison customer service you need to dial 1-800-752-6633. To speak with a live agent, you need to press 1 (for English), then press 3, say “I don’t have it”, then say “Something else” and stay on the line (typical waiting time is about 5-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you have an electric outage, gas leak, steam emergency, or hazardous condition press 1.
  • If you’re calling to verify a field employee’s credentials press 2.
  • For anything else press 3.

Con Edison Customer Service Hours

Live customer service representatives from ConEdison are available 24 hours a day seven days a week.

Con Edison Phone Customer Service

  • Con Edison customer service phone number is 1-800-752-6633. Live customer service representatives from Con Edison are available 24 hours a day seven days a week.
  • For Gas Emergency and Electric Emergency you need to dial 1-800-752-6633.
  • For Telecommunications for the Deaf (TTY) you need to dial 1-800-642-2308.

Con Edison Social Networks Customer Service

Con Edison Mailing Addresses

Con Edison
Cooper Station
P.O. Box 138
New York, NY 10276-0138

Send legal documentation to:
Consolidated Edison of New York, Inc.
Att. Law Department
4 Irving Place RM 1875
New York, NY 10003

Con Edison Live Chat Support

Con Edison doesn’t offer live chat support. Best way to contact Con Edison is to call its customer service department at 1-800-752-6633.

Con Edison support e-mail

To contact Customer Support via e-mail use following ConEdison contact form by clicking the “Email” button.

Con Edison Help Center

You can ask a question about ConEdison on the Con Edison Help Center page.

Con Edison Opening Hours

Monday 8:30am to 5pm
Tuesday 8:30am to 5pm
Wednesday 8:30am to 5pm
Thursday 8:30am to 5pm
Friday 8:30am to 5pm
Saturday closed
Sunday closed