Number for Live PersonIf you need to speak to a live customer service representative in Commonwealth Bank customer service you need to dial 13-22-21. To speak with a live agent, you need to press 4 (to find the right person to speak with), then press the hash key (if you don’t know), after press the hash key again (for otherwise) and stay on the line (typical waiting time is about 1-10 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- For self-service including BPAY, funds transfers, card activation or set up a pin press 1.
- To report a card lost or stolen for any security enquiries or transactions you don’t recognize press 2.
- To find up more about a new product, apply for a new product or enquire about an application in progress press 3.
- To find the right person to speak with press 4.
Commonwealth Bank Customer Service Hours
Live customer service representatives from Commonwealth Bank are available from 6am to 10pm Monday-Friday, Saturday-Sunday closed.
Commonwealth Bank Customer Support Phones
- Commonwealth Bank Customer Support Phone is 13-22-21 or 61-2-9999-3283 (for overseas). Live customer service representatives from Commonwealth Bank are available from 6am to 10pm Monday-Friday, Saturday-Sunday closed.
- For Financial hardship you need to dial 1-300-720-814. Live customer service representatives are available from 8am to 9pm Monday-Friday, from 9am to 2pm Saturday, Sunday closed.
- For Home loans you need to dial 13-2224. Live customer service representatives are available from 8am to 8pm Monday-Sunday.
- For Personal loans you need to dial 13-1431. Live customer service representatives are available from 8am to 7pm Monday-Friday, from 9am to 2pm Saturday, Sunday closed.
- For CommBank Awards you need to dial 13-1661. Live customer service representatives are available from 8am to 8pm Monday-Friday, Saturday-Sunday closed.
- For Colonial First State you need to dial 13-1336. Live customer service representatives are available from 8am to 7pm Monday-Friday, Saturday-Sunday closed.
- For Estate Settlement and Support you need to dial 1800-686-153. Live customer service representatives are available from 8:30am to 5pm Monday-Friday, Saturday-Sunday closed.
- For Essential Super you need to dial 13-4074. Live customer service representatives are available from 8am to 7pm Monday-Friday, Saturday-Sunday closed.
- For Business banking General enquiries you need to dial 13-1998. Live customer service representatives are available 24 hours a day seven days a week.
- For Merchant services you need to dial 1800-230-177. Live customer service representatives are available 24 hours a day seven days a week.
- For Agribusiness you need to dial 1300-772-968. Live customer service representatives are available 24 hours a day seven days a week.
- For International business you need to dial 1300-654-133. Live customer service representatives are available from 8:30am to 5:30pm Monday-Friday, Saturday-Sunday closed.
- For Car & equipment finance you need to dial 1800-277-387. Live customer service representatives are available from 8am to 8pm Monday-Friday, Saturday-Sunday closed.
- For CommBiz you need to dial 13-2339. Live customer service representatives are available 24 hours a day seven days a week.
- For Home & Car Insurance you need to dial 13-2423. Live customer service representatives are available from 8am to 8pm Monday-Friday, from 8am to 5pm Saturday-Sunday.
- For Health Insurance provided by AIA Health you need to dial 1800-943-010. Live customer service representatives are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
- For CommSec General enquiries you need to dial 13-1519. Live customer service representatives are available from 8am to 7pm Monday-Friday, Saturday-Sunday closed.
- For Margin Lending you need to dial 13-1709. Live customer service representatives are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
Commonwealth Bank Social Networks Customer Service
- Commonwealth Bank customer service could be contacted via Commonwealth Bank Facebook page. Typically Commonwealth Bank customer service representative replies within an hour.
- You can also reach CommBank support via CommBank Twitter page
- You can view latest CommBank photos on CommBank Instagram page
- You can view latest Commonwealth Bank videos on Commonwealth Bank Youtube page
- You can message a live customer service representative using Commonwealth Bank Linkedin page
Commonwealth Bank Live Chat Support
You can start a live chat session with a Commonwealth Bank Support Agent on the Ceba page. To speak with a live agent, you need to press the “Chat to Ceba in NetBank now” button. Chat is available 24 hours a day seven days a week.
Commonwealth Bank support e-mail
- For Financial hardship questions send an e-mail to [email protected]
- For CommBank Awards questions send an e-mail to [email protected]
- For Colonial First State questions send an e-mail to [email protected]
- For Essential Super questions send an e-mail to [email protected]
- For Agribusiness questions send an e-mail to [email protected]
- For CommBiz questions send an e-mail to [email protected]
Commbank Help Center
- You can get more information about Commbank Customers on the Commbank Customers Support page.
Commonwealth Bank Opening Hours
Monday 6am to 10pm
Tuesday 6am to 10pm
Wednesday 6am to 10pm
Thursday 6am to 10pm
Friday 6am to 10pm
Saturday closed
Sunday closed