If you need to speak to a live customer service representative in Comenity Bank customer service you need to dial 1-855-796-9632. To speak with a live agent, you need to press 1 (for questions regarding a store credit card) and stay on the line (typical waiting time is about 1-20 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• For questions regarding a store credit card press 1.
• For questions regarding our new Comenity MasterCard credit card press 2.
• For questions regarding a personal savings or CD bank account with Comenity direct press 3.
• For questions regarding your bread loan press 4.

Comenity Bank Customer Service Hours

Live customer service representatives from Comenity Bank are available from 8am to 8pm Monday-Sunday.

Comenity Bank Customer Support Phones

• Comenity Bank Customer Support Phone is 1-855-796-9632. Live customer service representatives from Comenity Bank are available from 8am to 8pm Monday-Sunday.
• For Comenity Capital Bank you need to dial 1-855-796-9632.
• To Submit your request for relief under SCRA you need to dial 1-855-463-0222. Live customer service representatives are available from 8am to 8pm Monday-Friday, Saturday-Sunday closed.

Comenity Bank Social Networks Customer Service

• Comenity Bank customer service could be contacted via Comenity Facebook page. Typically Comenity customer service representative replies within an hour.
• You can also reach Comenity Bank support via Comenity Twitter page. Live customer service representatives are available from 8am to 6pm ET Monday-Friday, from 10am to 8pm ET Saturday-Sunday.

Comenity Bank Mailing Addresses

Comenity Bank:
PO Box 182273
Columbus, Ohio 43218

Comenity Capital Bank:
PO Box 183003
Columbus, Ohio 43218

SCRA Request
PO Box 182273
Columbus, Ohio 43218-2273

Comenity Bank Live Chat Support

Comenity Bank doesn’t offer live chat support. The best way to contact Comenity Bank is to call them at 1-855-796-9632.

Comenity Bank support e-mail

• For Business Inquiries you need to go to the Comenity Bank Business Contact page, fill in the form and press the “Send” button.
• For Musiness Inquiries you need to go to the Comenity Bank Media Contact page, fill in the form and press the “Send” button.

Comenity Bank Fax Number

Comenity Bank does not have a fax number. Instead you can use 1-855-796-9632 phone number to contact Comenity Bank.

Comenity Bank Help Center

• You can get more information about Comenity Bank Customers on the Comenity Bank Customers Support page.

Comenity Bank Opening Hours

Monday 8am to 8pm
Tuesday 8am to 8pm
Wednesday 8am to 8pm
Thursday 8am to 8pm
Friday 8am to 8pm
Saturday 8am to 8pm
Sunday 8am to 8pm

Comenity Bank Headquarters

View Comenity Bank headquarters location on a map.

Reach Real Person in Comenity Bank by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Comenity Bank Facebook account or Comenity Bank Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Comenity Bank are provided above.

What to do if Comenity Bank Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Comenity Bank customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Comenity Bank Customer Service are the most accurate.

If you successfully reached a live customer service agent in Comenity Bank please leave your instructions in the comments section below so everyone can use it.