How to Talk to a Live Person in Colorado Medicaid Customer Service

If you need to speak to a live customer service representative in Colorado Medicaid you need to dial the Colorado Department of Health Care Policy & Financing customer service at 1-800-221-3943. To speak with a live agent, you need to stay on the line (typical waiting time is about 6-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you are calling because you had eligibility questions or need to make an update or change to your case or you want to apply by phone for medical assistance press 1.
  • If you are calling because you are a CHP+ member or have the questions about the CHP+ program press 2.
  • If you are calling because you are using our PEAK website and need technical assistance such as reset your password press 3.
  • If you are a member of Health First Colorado and have questions about your benefits and coverage, want to find a doctor or order a new member ID card press 4.
  • If you are calling because you have a bill or have a pharmacy-related issue press 5.
  • If you are calling about your 1095-B form or for any other reason press 6.
  • If you are calling to select or change your primary care doctor or HMO press 7.
  • To hear these options again press star.

Colorado Medicaid Customer Service Hours

Live customer service representatives from Colorado Department of Health Care Policy & Financing are available from 8am to 4:30pm Monday-Friday, Saturday-Sunday closed.

Colorado Medicaid Customer Service Phones

  • Colorado Medicaid customer service phone number is 1-800-221-3943. Live customer service representatives from Colorado Department of Health Care Policy & Financing are available from 8am to 4:30pm Monday-Friday, Saturday-Sunday closed.
  • For HealthColorado you need to dial 1-888-367-6557.
  • For TDD Medicaid Customer Contact Center you need to dial 1-800-659-2656.
  • For Ombudsman for Medicaid Managed Care you need to dial 1-877-435-7123.

Colorado Department of Health Care Policy & Financing Social Networks Customer Service

Colorado Department of Health Care Policy & Financing Mailing Addresses

Colorado Department of Health Care Policy & Financing:
1570 Grant Street, Denver, CO 80203-1818

Colorado Department of Health Care Policy & Financing Live Chat Support

Chat with an agent by logging in to PEAK and selecting “Live chat about health benefits” under Online Assistance in the top menu. Chat is available from 12:30pm to 4:30pm Monday-Friday.

Colorado Medicaid support e-mail

Colorado Medicaid Help Center

You can find more information about Colorado Department of Health Care Policy & Financing on the Colorado Department of Health Care Policy & Financing FAQ page.

Colorado Department of Health Care Policy & Financing Opening Hours

Monday 8am to 4:30pm
Tuesday 8am to 4:30pm
Wednesday 8am to 4:30pm
Thursday 8am to 4:30pm
Friday 8am to 4:30pm
Saturday closed
Sunday closed

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