If you need to contact a live person in Citizens Bank customer service you need to dial 1-800-922-9999. To speak with a live agent, you need to stay on the line (typical waiting time is about 4-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• To access your account press 1.
• To transfer funds press 2.
• For card services press 3.
• For online, mobile, digital investing and electronic banking press 4.
• For sales and maintenance press 5.

Citizens Bank Customer Service Hours

Live customer service representatives from Citizens Bank are available 24 hours a day seven days a week.

Citizens Bank Customer Service Phones

• Citizens Bank customer service phone number is 1-800-922-9999. Live customer service representatives from Citizens Bank are available 24 hours a day seven days a week.
• To Business Banking Assistance you need to dial 1-800-862-6200.
• For Mobile Banking Customer Service you need to dial 1-877-670-4100.
• For Connecticut Citizens Bank Corporate Offices you need to dial 1-860-638-4411.
• For Delaware Citizens Bank Corporate Offices you need to dial 1-302-421-2228.
• For Massachusetts Citizens Bank Corporate Offices you need to dial 1-800-852-5577.
• For New Hampshire Citizens Bank Corporate Offices you need to dial 1-800-862-5000.
• For New Jersey Citizens Bank Corporate Offices you need to dial 1-267-671-1000.
• For New York Citizens Bank Corporate Offices you need to dial 1-800-252-2500.
• For Pennsylvania Citizens Bank Corporate Offices you need to dial 1-412-867-2000.
• For Philadelphia Citizens Bank Corporate Offices you need to dial 1-267-671-1000.
• For Rhode Island Citizens Bank Corporate Offices you need to dial 1-401-456-7000.
• For Vermont Citizens Bank Corporate Offices you need to dial 1-802-658-9681.

Citizens Bank Customer Service via Social Networks

• Citizens Bank customer service could be contacted via Citizens Bank Facebook page. Typically customer service replies within an hour.
• You can also reach Citizens Bank support via Citizens Bank Twitter page
• You can view latest Citizens Bank photos on Citizens Bank Instagram page
• You can view latest Citizens Bank videos on Citizens Bank Youtube page

Citizens Bank Mailing Addresses

Citizens Bank Corporate Offices:
Citizens Financial Group, Inc.
One Citizens Plaza
Providence, RI 02903

Connecticut:
Middletown Corporate Offices
Citizens Bank
237 Main Street
Middletown, CT 06457

Delaware:
Wilmington Office
Citizens Bank
919 North Market Street
Wilmington, DE 19801

Massachusetts:
State Street Office
Citizens Bank
28 State Street
Boston, MA 02109

New Hampshire:
Main Office
Citizens Bank
875 Elm Street
Manchester, NH 03101

New Jersey:
2001 Market Street Office
Citizens Bank
1701 John F. Kennedy Boulevard
22nd Floor
Philadelphia, PA 19103

New York:
Main Office
Citizens Bank
833 Broadway
Albany, NY 12207

Pennsylvania:
Pittsburgh
William Penn Place Office
Citizens Bank
525 William Penn Place
Pittsburgh, PA 15219

Philadelphia:
Citizens Bank
1701 John F. Kennedy Boulevard
22nd Floor
Philadelphia, PA 19103

Rhode Island:
Operations Center
Citizens Bank
1 Citizens Drive
Riverside, RI 02915

Vermont:
Main Office
Citizens Bank
148 College Street
Burlington, VT 05401

Consumer Loan Servicing – Correspondence:
Citizens Bank
RJW-218
P.O. Box 42002
Providence, RI 02940-2002

Consumer Loan Servicing – Payments:
Citizens Bank
P.O. Box 42113
Providence, RI 02940-2113

Consumer Loan Servicing – Auto Loan Payoffs:
Citizens Bank
1 Citizens Drive
Riverside, RI 02915
Attn: ROP17K

Citizens Bank e-mail Customer Service

To contact Citizens Bank via e-mail fill Citizens Bank contact form and click the “Email us” button.

Citizens Bank Live Chat Support

Citizens Bank doesn’t offer live chat support. Best way to contact Citizens Bank is to call them at 1-800-922-9999.

Citizens Bank Headquarters

View Citizens Bank headquarters location on a map.

Reach Real Person in Citizens Bank by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Citizens Bank Facebook account or Citizens Bank Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Citizens Bank are provided above.

What to do if Citizens Bank Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Citizens Bank customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Citizens Bank Customer Service are the most accurate.

If you successfully reached a live customer service agent in Citizens Bank please leave your instructions in the comments section below so everyone can use it.