If you need to contact a live person in Citizens Bank customer service you need to dial 1-800-922-9999. To speak with a live agent, you need to stay on the line (typical waiting time is about 4-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• To access your account press 1.
• To transfer funds press 2.
• For card services press 3.
• For online, mobile, digital investing and electronic banking press 4.
• For sales and maintenance press 5.

Citizens Bank Customer Service Hours

Live customer service representatives from Citizens Bank are available 24 hours a day seven days a week.

Citizens Bank Customer Service Phones

• Citizens Bank customer service phone number is 1-800-922-9999. Live customer service representatives from Citizens Bank are available 24 hours a day seven days a week.
• To Business Banking Assistance you need to dial 1-800-862-6200.
• For Mobile Banking Customer Service you need to dial 1-877-670-4100.
• For Connecticut Citizens Bank Corporate Offices you need to dial 1-860-638-4411.
• For Delaware Citizens Bank Corporate Offices you need to dial 1-302-421-2228.
• For Massachusetts Citizens Bank Corporate Offices you need to dial 1-800-852-5577.
• For New Hampshire Citizens Bank Corporate Offices you need to dial 1-800-862-5000.
• For New Jersey Citizens Bank Corporate Offices you need to dial 1-267-671-1000.
• For New York Citizens Bank Corporate Offices you need to dial 1-800-252-2500.
• For Pennsylvania Citizens Bank Corporate Offices you need to dial 1-412-867-2000.
• For Philadelphia Citizens Bank Corporate Offices you need to dial 1-267-671-1000.
• For Rhode Island Citizens Bank Corporate Offices you need to dial 1-401-456-7000.
• For Vermont Citizens Bank Corporate Offices you need to dial 1-802-658-9681.

Citizens Bank Customer Service via Social Networks

• Citizens Bank customer service could be contacted via Citizens Bank Facebook page. Typically customer service replies within an hour.
• You can also reach Citizens Bank support via Citizens Bank Twitter page
• You can view latest Citizens Bank photos on Citizens Bank Instagram page
• You can view latest Citizens Bank videos on Citizens Bank Youtube page

Citizens Bank Mailing Addresses

Citizens Bank Corporate Offices:
Citizens Financial Group, Inc.
One Citizens Plaza
Providence, RI 02903

Connecticut:
Middletown Corporate Offices
Citizens Bank
237 Main Street
Middletown, CT 06457

Delaware:
Wilmington Office
Citizens Bank
919 North Market Street
Wilmington, DE 19801

Massachusetts:
State Street Office
Citizens Bank
28 State Street
Boston, MA 02109

New Hampshire:
Main Office
Citizens Bank
875 Elm Street
Manchester, NH 03101

New Jersey:
2001 Market Street Office
Citizens Bank
1701 John F. Kennedy Boulevard
22nd Floor
Philadelphia, PA 19103

New York:
Main Office
Citizens Bank
833 Broadway
Albany, NY 12207

Pennsylvania:
Pittsburgh
William Penn Place Office
Citizens Bank
525 William Penn Place
Pittsburgh, PA 15219

Philadelphia:
Citizens Bank
1701 John F. Kennedy Boulevard
22nd Floor
Philadelphia, PA 19103

Rhode Island:
Operations Center
Citizens Bank
1 Citizens Drive
Riverside, RI 02915

Vermont:
Main Office
Citizens Bank
148 College Street
Burlington, VT 05401

Consumer Loan Servicing – Correspondence:
Citizens Bank
RJW-218
P.O. Box 42002
Providence, RI 02940-2002

Consumer Loan Servicing – Payments:
Citizens Bank
P.O. Box 42113
Providence, RI 02940-2113

Consumer Loan Servicing – Auto Loan Payoffs:
Citizens Bank
1 Citizens Drive
Riverside, RI 02915
Attn: ROP17K

Citizens Bank e-mail Customer Service

To contact Citizens Bank via e-mail fill Citizens Bank contact form and click the “Email us” button.

Citizens Bank Live Chat Support

Citizens Bank doesn’t offer live chat support. Best way to contact Citizens Bank is to call them at 1-800-922-9999.