How to Talk to a Live Person in Citizens Advice Customer Service

If you need to speak to a live customer service representative in Citizens Advice customer service you need to dial 0800-144-8848. To speak with a live agent, you need to press 2 (to get advice about claiming universal credit) and stay on the line (typical waiting time is about 2-7 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • To get advice about claiming universal credit press 2.
  • If you want help with another issue stay on the line.

Citizens Advice Customer Service Hours

Live customer service representatives from Citizens Advice are available from 9am to 5pm Monday-Friday, Saturday-Sunday closed.

Citizens Advice Customer Support Phones

  • Citizens Advice Customer Support Phone is 0800-144-8848 (Adviceline England) or 0800-702-2020 (Advicelink Wales). Live customer service representatives from Citizens Advice are available from 9am to 5pm Monday-Friday, Saturday-Sunday closed.
  • For Debt helpline you need to dial 0800-240-4420.

Citizens Advice Social Networks Customer Service

Citizens Advice Live Chat Support

  • You can start a live chat session with a Citizens Advice Support Agent about debt on the Citizens Advice Support page. To speak with a live agent, you need to press the “Talk to a debt adviser” button.
  • You can start a live chat session with a Citizens Advice Consumer Service on the Citizens Advice Support page. To speak with a live agent, you need to press the “Talk to a debt adviser” button. Chat is available from 9am to 5pm Monday-Friday, Saturday-Sunday closed.

Citizens Advice support e-mail

  • To contact Citizens Advice about consumer energy query via e-mail you need to go to the Citizens Advice Contact page, fill in the form and press the “Submit” button.
  • To contact Citizens Advice about consumer postal services query via e-mail you need to go to the Citizens Advice Contact page, fill in the form and press the “Submit” button.

Citizens Advice UK Help Center

Citizens Advice Opening Hours

Monday 9am to 5pm
Tuesday 9am to 5pm
Wednesday 9am to 5pm
Thursday 9am to 5pm
Friday 9am to 5pm
Saturday closed
Sunday closed

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