How to Talk to a Live Person in Citibank Customer Service



If you need to talk to a live person in Сitibank customer service you need to dial 800-374-9700. This phone number is available 24 hours a day seven days a week. To quickly speak with a live agent, you need to say “The main menu” at the first prompt, “speak with a representative” at the second prompt and then press star (typical waiting time is about 1-5 minutes).

Alternatively you can use the following other available options:

  • For credit card press 1.
  • For branch information press 2.
  • For home-equity press 3.
  • For small business press 4.
  • For brokerage press 5.
  • For City rewards press 6.
  • For Citybank wires press 7.
  • For general banking and online technical support press star.

Сitibank Service Options

Сitibank Customer Service Hours

Сitibank live customer service agents are available 24 hours a day seven days a week.

Сitibank Phone Customer Service

  • For Online Banking Support you need to dial 1-800-374-9700.
  • For Servicing & Support you need to dial 1-800-685-0935.
  • For new mortgage or refinance you need to dial 1-800-248-4638.
  • For Citi Business Online Support you need to dial 1-800-285-1709.
  • For Citi Private Bank Online Technical Support you need to dial 1-877-836-9132.
  • You can see other phones here:

    Сitibank Social Networks Support

    Сitibank Help Center

    You can ask a question about Сitibank on the Citibank Help Center page.

    Сitibank Virtual Support Agent

    You can start a chat session with a Сitibank Support Agent on the page by clicking the “LIVE CHAT” button.

    Сitibank Customer Service Mailing Addresses

    U.S. Service Center

    Attn: C.G.S.

    P.O. Box 769007

    San Antonio, TX 78245-9966

    You can see other mailing addresses at