How to Talk to a Live Person in Citibank Customer Service



If you need to talk to a live person in Сitibank customer service you need to dial 800-374-9700. This phone number is available 24 hours a day seven days a week. To quickly speak with a live agent, you need to say “The main menu” at the first prompt, “speak with a representative” at the second prompt and then press star (typical waiting time is about 1-5 minutes).

Alternatively you can use the following other available options:

  • For credit card press 1.
  • For branch information press 2.
  • For home-equity press 3.
  • For small business press 4.
  • For brokerage press 5.
  • For City rewards press 6.
  • For Citybank wires press 7.
  • For general banking and online technical support press star.

Сitibank Service Options

Сitibank Customer Service Hours

Сitibank live customer service agents are available 24 hours a day seven days a week.

Сitibank Phone Customer Service

  • For Online Banking Support you need to dial 1-800-374-9700.
  • For Servicing & Support you need to dial 1-800-685-0935.
  • For new mortgage or refinance you need to dial 1-800-248-4638.
  • For Citi Business Online Support you need to dial 1-800-285-1709.
  • For Citi Private Bank Online Technical Support you need to dial 1-877-836-9132.
  • You can see other phones here:

    Сitibank Social Networks Support

    Сitibank Help Center

    You can ask a question about Сitibank on the Citibank Help Center page.

    Сitibank Virtual Support Agent

    You can start a chat session with a Сitibank Support Agent on the page by clicking the “LIVE CHAT” button.

    Сitibank Customer Service Mailing Addresses

    U.S. Service Center

    Attn: C.G.S.

    P.O. Box 769007

    San Antonio, TX 78245-9966

    You can see other mailing addresses at

    Citibank Headquarters

    View Citibank headquarters location on a map.

    Reach Real Person in Citibank by Phone, Live Chat, Social Network

    Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Citibank Facebook account or Citibank Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Citibank are provided above.

    What to do if Citibank Contact Number Is Not Working?

    It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Citibank customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Citibank Customer Service are the most accurate.

    If you successfully reached a live customer service agent in Citibank please leave your instructions in the comments section below so everyone can use it.

    Citibank Customer Ratings and Reviews