How to Talk to a Live Person in Cigna Customer Service

If you need to contact a live person in Cigna customer service you need to dial 1-800-997-1654. To speak with a live agent, you need to press 9 at the first prompt or stay on the line (typical waiting time is about 10-13 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • Say “Medical” or press 1.
  • Say “Dental” or press 2.
  • Say “Pharmacy” or press 3.
  • Say “Enrollment information” or press 4.
  • Say “Letter of previous coverage” or press 5.
  • Say “Supplier information” or press 6.
  • Say “Healthcare customer” or press 7.
  • Say “Healthcare professional” or press 8.
  • Say “Something else” or press 9.

Cigna Customer Service Hours

Live customer service representatives from Cigna are available 24 hours a day seven days a week.

Cigna Customer Service Phones

  • Cigna customer service phone number is 1-800-997-1654. Live customer service representatives from Cigna are available 24 hours a day seven days a week.
  • To get your medications delivered right to your home you need to dial 1-800-285-4812.
  • To speak with a Cigna Behavioral Health Customer Service Representative you need to dial 1-800-433-5768.
  • To order prescriptions through Cigna Home Delivery Pharmacy you need to dial 1-800-285-4812.
  • For questions or issues regarding registration for Cigna Access or for issues accessing the Cigna Access site you need to dial 1-800-261-6242.
  • To find out more information on Cigna Individual and Family plan offerings and the advantages of being a Cigna broker or agent you need to dial 1-877-244-6215.
  • More Cigna phone numbers are available at Cigna contact page.

Cigna Social Networks Customer Service

Cigna Health Insurance Live Chat Support

Cigna doesn’t offer live chat support. Best way to contact Cigna is to call them at 1-800-997-1654.

Cigna Mailing Addresses

Corporate Addresses:
Cigna Corporate Headquarters
900 Cottage Grove Road
Bloomfield, CT 06002

Supplemental Insurance:
Cigna Supplemental Benefits
P.O. Box 26580
Austin, TX 78755-0580

Cigna support e-mail

For questions or help with billing or payments via [email protected]

For Cigna HealthCare Small Group Sales via [email protected]