How to Talk to a Real Person in Chase Customer Service

If you need to contact a live person in Chase customer service you need to dial 1-800-935-9935. The system will offer you enter your debit card, account number or user id, followed by the pound key. To speak with a live agent, you need to press 2 and then press 0.

To report your debit card lost, stolen or damage press 8.

For your convenience below are other options available via Chase automated phone system.

  • To check for application or help with or Chase mobile press 1
  • For credit card loan or credit line information and payment press 2
  • To open a new Chase account press 3
  • For the branch and ATM locator or the employee directory press 4
  • To return to the previous menu or to access your checking, savings, CDs or IRA account press 5
  • To speak to a customer service specialist press 0

Chase Customer Service Options

Chase Phone Customer Service

  • For help with existing accounts you need to dial 1-800-242-7338.
  • For credit card customer service you need to dial 1-800-432-3117.
  • For current Chase home equity customers you need to dial 1-800-836-5656.
  • To contact homeowner’s insurance inquiries you need to dial 1-877-530-8951.
  • For service on existing accounts you need to dial 1-800-935-9935.
  • For service on existing accounts you need to dial 1-800-935-9935.

Chase Social Support

Chase Mail Support

For Card Payments:

Cardmember Services

P.O. Box 94014

Palatine, IL


Contact Us for Personal Banking:

National Bank By Mail

P O Box 36520

Louisville, KY 40233-6520

Exclusive address for Notices of Error, Requests for Information, and Qualified Written Requests:


P.O. Box 183166

Columbus, OH 43218-3166

For General Correspondence:

Card Services

P.O. Box 15298

Wilmington, DE