Chase Customer Service | Talk to a Live Person in Chase

If you need to contact a live person in Chase customer service you need to dial 800-935-9935. The system will offer you enter your debit card, account number or user id, followed by the pound key. To speak with a live agent, you need to press 2 and then press 0.

To report your debit card lost, stolen or damage press 8.

For your convenience below are other options available via Chase automated phone system.

  • To check for application or help with or Chase mobile press 1
  • For credit card loan or credit line information and payment press 2
  • To open a new Chase account press 3
  • For the branch and ATM locator or the employee directory press 4
  • To return to the previous menu or to access your checking, savings, CDs or IRA account press 5
  • To speak to a customer service specialist press 0

Chase Customer Service Options

Chase Phone Customer Service

  • For help with existing accounts you need to dial 800-935-9935.
  • For credit card customer service you need to dial 1-800-432-3117.
  • For current Chase home equity customers you need to dial 1-800-836-5656.
  • To contact homeowner’s insurance inquiries you need to dial 1-877-530-8951.
  • For service on existing accounts you need to dial 1-800-935-9935.
  • For service on existing accounts you need to dial 1-800-935-9935.

Chase Social Support

Chase Mail Support

For Card Payments:

Cardmember Services

P.O. Box 94014

Palatine, IL


Contact Us for Personal Banking:

National Bank By Mail

P O Box 36520

Louisville, KY 40233-6520

Exclusive address for Notices of Error, Requests for Information, and Qualified Written Requests:


P.O. Box 183166

Columbus, OH 43218-3166

For General Correspondence:

Card Services

P.O. Box 15298

Wilmington, DE


Chase Headquarters

View Chase headquarters location on a map.

Reach Real Person in Chase by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Chase Facebook account or Chase Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Chase are provided above.

What to do if Chase Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Chase customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on Chase Customer Service | Talk to a Live Person in Chase are the most accurate.

If you successfully reached a live customer service agent in Chase please leave your instructions in the comments section below so everyone can use it.

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