If you need to contact a live person in Chase customer service you need to dial 800-935-9935. The system will offer you enter your debit card, account number or user id, followed by the pound key. To speak with a live agent, you need to press 2 and then press 0.

To report your debit card lost, stolen or damage press 8.

For your convenience below are other options available via Chase automated phone system.

• To check for application or help with chase.com or Chase mobile press 1
• For credit card loan or credit line information and payment press 2
• To open a new Chase account press 3
• For the branch and ATM locator or the employee directory press 4
• To return to the previous menu or to access your checking, savings, CDs or IRA account press 5
• To speak to a customer service specialist press 0

Chase Customer Service Options

Chase Phone Customer Service

• For help with existing accounts you need to dial 800-935-9935.
• For credit card customer service you need to dial 1-800-432-3117.
• For current Chase home equity customers you need to dial 1-800-836-5656.
• To contact homeowner’s insurance inquiries you need to dial 1-877-530-8951.
• For service on existing accounts you need to dial 1-800-935-9935.
• For service on existing accounts you need to dial 1-800-935-9935.

Chase Social Support

• Chase customer support could be contacted via Chase Instagram page
• Chase customer support could be contacted via Chase Facebook page
• You can also reach Chase support via Chase Twitter page

Chase Mail Support

For Card Payments:

Cardmember Services

P.O. Box 94014

Palatine, IL

60094-4014

Contact Us for Personal Banking:

National Bank By Mail

P O Box 36520

Louisville, KY 40233-6520

Exclusive address for Notices of Error, Requests for Information, and Qualified Written Requests:

Chase

P.O. Box 183166

Columbus, OH 43218-3166

For General Correspondence:

Card Services

P.O. Box 15298

Wilmington, DE

19850