CarMax is the largest retailer of used vehicles.

How to Talk to a Live Person in CarMax Customer Service

If you need to speak to a live customer service representative in CarMax you need to dial 1-800-519-1511. To speak with a live agent, you need to press 5 (for all other questions) and stay on the line (typical waiting time is about 1-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• For questions about your payment or CarMax auto finance account press 1.
• For information about MaxCare are extended service plan press 2.
• If you are attempting to purchase or sell or for questions about your vehicle, purchase, sale or transfer press 3.
• For concerns about a vehicle or to share feedback about your experience press 4.
• For all other questions press 5.
• To hear these options again press 9.

CarMax Customer Service Hours

Live customer service representatives from CarMax are available from 9am to 8pm EST Monday-Friday, Saturday-Sunday closed.

CarMax Customer Support Phones

• CarMax Customer Support Phone is 1-800-519-1511. Live customer service representatives from CarMax are available from 9am to 8pm EST Monday-Friday, Saturday-Sunday closed.
• To Contact CarMax Auto Finance you need to dial 1-800-925-3612. Live customer service representatives are available from 8am to 10pm EST Monday-Friday, from 9am to 6pm EST Saturday, Sunday closed.
• For Corporate Home Office you need to dial 1-800-519-1511.
• For Supplier inquiries you need to dial 1-844-765-5757.

CarMax Social Networks Customer Service

• CarMax customer service could be contacted via CarMax Facebook page. Typically CarMax customer service representative replies within an hour.
• You can also reach CarMax support via CarMax Twitter page

Connecticut DMV Mailing Addresses

Corporate Home Office:
CarMax Home Office
12800 Tuckahoe Creek Parkway
Richmond, VA 23238

The CarMax Foundation:
Attn: Marketing, Foundation
12800 Tuckahoe Creek Parkway
Richmond, VA 23238

Marketing vendor inquiries:
Attn: Marketing Solutions
12800 Tuckahoe Creek Parkway
Richmond, VA 23238

Supplier inquiries:
Attn: Strategic Sourcing and Procurement
12800 Tuckahoe Creek Parkway
Richmond, VA 23238

Unclaimed Property:
Attn: Stale Check Specialist
12800 Tuckahoe Creek Parkway
Richmond, VA 23238

CarMax Live Chat Support

You can start a live chat session with a CarMax Support Agent on the CarMax Support page. To speak with a live agent, you need to press the “Chat” button in the bottom right of your screen.

CarMax support e-mail

• To contact CarMax via e-mail you need to go to the CarMax Contact page, fill in the form and press the “Submit” button.
• For CarMax Foundation send an e-mail to [email protected]
• For Marketing vendor inquiries send an e-mail to [email protected]
• For Supplier inquiries send an e-mail to [email protected]
• For Unclaimed Property send an e-mail to [email protected]

CarMax Fax Number

CarMax does not have a fax number. Instead you can use 1-800-519-1511 phone number to contact CarMax.

CarMax Help Center

• You can get more information about CarMax Customers on the CarMax Customers Support page.

CarMax Opening Hours

You can find more information about CarMax opening hours on the CarMax Stores Locator Page.