How to Talk to a Live Person in Canada Post Customer Service

If you need to speak to a live customer service representative in Canada Post customer service you need to dial 1-866-607-6301. To speak with a live agent, you need to press 1 (for service in English), then press 1 (if you are calling about residential service), press 6 (for help on any other issues including an existing service ticket), after press 3 (for help all other issues) and stay on the line (typical waiting time is about 5-15 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you are calling about residential service press 1.
  • If you are business press 2.

If you press 1 in the above menu you will get the following sub-menu:

  • To check the delivery status of your item including the estimated delivery date press 1.
  • To report attractable item not yet delivered or delivered late or damage press 2.
  • For help with mail delivery any issues with Community mailbox or mail forwarding and hold mail services press 3.
  • For post office information, postage rates or postal codes press 4.
  • For questions regarding a delivery notice card press 5.
  • For help on any other issues including an existing service ticket press 6.
  • To repeat this menu press the star key.

Canada Post Customer Service Hours

Live customer service representatives from Canada Post are available from 7am to 11pm EST Monday-Friday, from 9am to 9pm EST Saturday-Sunday.

Canada Post Customer Support Phones

  • Canada Post Customer Support Phone is 1-866-607-6301 or 1-416-979-3033 (Outside of Canada). Live customer service representatives from Canada Post are available from 7am to 11pm ET Monday-Friday, from 9am to 9pm ET Saturday-Sunday.
  • For Canada Post online shopping you need to dial 1-877-632-6347. Live customer service representatives from Canada Post are available from 7am to 11pm ET Monday-Friday, from 9am to 9pm ET Saturday-Sunday.
  • For Money order verification you need to dial 1-800-563-0444. Live customer service representatives from Canada Post are available from 7am to 11pm ET Monday-Friday, from 9am to 9pm ET Saturday-Sunday.
  • For Philatelic inquiries you need to dial 1-800-565-4362. Live customer service representatives are available from 8am to 8pm Monday-Friday, Saturday-Sunday closed.
  • For Postal code information you need to dial 1-900-565-2633. Live customer service representatives are available from 7am to 11pm ET Monday-Friday, from 9am to 9pm ET Saturday-Sunday.
  • For Technical support desk you need to dial 1-877-376-1212.
  • For Telecommunication devices for the deaf you need to dial 1-800-267-2797. Live customer service representatives are available from 7am to 11pm ET Monday-Friday, from 9am to 9pm ET Saturday-Sunday.
  • For Solutions for Small Business you need to dial 1-877-262-5762.
  • For Volume-based commercial customers you need to dial 1-866-757-5480.
  • For Commercial Billing and Payment Support you need to dial 1-800-267-7651.
  • For Technical support desk you need to dial 1-877-376-1212.

Canada Post Social Networks Customer Service

Canada Post Mailing Addresses

CANADA POST CUSTOMER SERVICE
PO BOX 90022
2701 RIVERSIDE DRIVE
OTTAWA ON K1V 1J8

Canada Post Live Chat Support

Canada Post doesn’t offer live chat support. The best way to contact Canada Post is to call them at 1-866-607-6301.

Canada Post support e-mail

Canada Post doesn’t offer live support via e-mail.

Canada Post Help Center

Canada Post Opening Hours

Monday 7am to 11pm ET
Tuesday 7am to 11pm ET
Wednesday 7am to 11pm ET
Thursday 7am to 11pm ET
Friday 7am to 11pm ET
Saturday 9am to 9pm ET
Sunday 9am to 9pm ET

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