If you need to speak to a live customer service representative in British Gas customer service you need to dial 0871-472-1674. To speak with a live agent, you need to press 1 (to discuss your gas or electricity account), then say a few words what you’re calling about (for example “To set up a direct debit”), after enter your customer reference number or press the star key (if you don’t have it) and stay on the line (typical waiting time is about 2-5 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- To discuss your gas or electricity account press 1.
- If you have a question about Heating or Homecare press 2.
- If you wish to become a new British Gas customer press 3.
British Gas Customer Service Hours
Live customer service representatives from Sephora are available from 8am to 10pm Monday-Friday, from 8am to 6pm Saturday-Sunday.
British Gas Customer Support Phones
- British Gas Customer Support Phone is 0871-472-1674 (overseas – +44-113-298-0900 toll-free). Live customer service representatives from British Gas are available from 8am to 10pm Monday-Friday, from 8am to 6pm Saturday-Sunday.
- For Priority Services Register you need to dial 0800-072-8625.
- For The National Gas Emergency you need to dial 0800-111-999.
- For Account enquiries you need to dial 0330-332-0977. Live customer service representatives from British Gas are available from 9am to 5pm Monday-Friday, Saturday-Sunday closed.
British Gas Social Networks Customer Service
- British Gas customer service could be contacted via British Gas Facebook page. Typically British Gas customer service representative replies within an hour.
- You can also reach British Gas support via British Gas Twitter page
- You can view latest British Gas videos on British Gas Youtube page
British Gas Mailing Addresses
General queries and correspondence:
British Gas, PO Box 227, ROTHERHAM, S98 1PD
British Gas, Complaints Management Team, PO Box 226, Rotherham, S98 1PB
British Gas Live Chat Support
You can start a live chat session with a British Gas Support Agent on the British Gas Support page. To speak with a live agent, you need to press the “Live Chat” button in the bottom left corner of the page.
British Gas support e-mail
British Gas doesn’t offer live support via e-mail.
British Gas Help Center
- You can get more information about British Gas Customers on the British Gas Customers Support page.
British Gas Opening Hours
Monday 8am to 10pm
Tuesday 8am to 10pm
Wednesday 8am to 10pm
Thursday 8am to 10pm
Friday 8am to 10pm
Saturday 8am to 6pm
Sunday 8am to 6pm
British Gas Headquarters
View British Gas headquarters location on a map.
Reach Real Person in British Gas by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via British Gas Facebook account or British Gas Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for British Gas are provided above.
What to do if British Gas Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in British Gas customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in British Gas Customer Service are the most accurate.
If you successfully reached a live customer service agent in British Gas please leave your instructions in the comments section below so everyone can use it.