If you need to speak to a live customer service representative in British Gas customer service you need to dial 0871-472-1674. To speak with a live agent, you need to press 1 (to discuss your gas or electricity account), then say a few words what you’re calling about (for example “To set up a direct debit”), after enter your customer reference number or press the star key (if you don’t have it) and stay on the line (typical waiting time is about 2-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• To discuss your gas or electricity account press 1.
• If you have a question about Heating or Homecare press 2.
• If you wish to become a new British Gas customer press 3.

British Gas Customer Service Hours

Live customer service representatives from Sephora are available from 8am to 10pm Monday-Friday, from 8am to 6pm Saturday-Sunday.

British Gas Customer Support Phones

• British Gas Customer Support Phone is 0871-472-1674 (overseas – +44-113-298-0900 toll-free). Live customer service representatives from British Gas are available from 8am to 10pm Monday-Friday, from 8am to 6pm Saturday-Sunday.
• For Priority Services Register you need to dial 0800-072-8625.
• For The National Gas Emergency you need to dial 0800-111-999.
• For Account enquiries you need to dial 0330-332-0977. Live customer service representatives from British Gas are available from 9am to 5pm Monday-Friday, Saturday-Sunday closed.

British Gas Social Networks Customer Service

• British Gas customer service could be contacted via British Gas Facebook page. Typically British Gas customer service representative replies within an hour.
• You can also reach British Gas support via British Gas Twitter page
• You can view latest British Gas videos on British Gas Youtube page

British Gas Mailing Addresses

General queries and correspondence:
British Gas, PO Box 227, ROTHERHAM, S98 1PD

Complaints:
British Gas, Complaints Management Team, PO Box 226, Rotherham, S98 1PB

British Gas Live Chat Support

You can start a live chat session with a British Gas Support Agent on the British Gas Support page. To speak with a live agent, you need to press the “Live Chat” button in the bottom left corner of the page.

British Gas support e-mail

British Gas doesn’t offer live support via e-mail.

British Gas Help Center

• You can get more information about British Gas Customers on the British Gas Customers Support page.

British Gas Opening Hours

Monday 8am to 10pm
Tuesday 8am to 10pm
Wednesday 8am to 10pm
Thursday 8am to 10pm
Friday 8am to 10pm
Saturday 8am to 6pm
Sunday 8am to 6pm