If you need to speak to a live customer service representative in British Airways customer service you need to dial 1-800-247-9297. To speak with a live agent, you need to press 3 at the main menu, then press 2 and stay on the line (typical waiting time is about 5-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• To change your booking press 1.
• For availability, choices about making a booking press 2.
• For anything else press 3.

British Airways Customer Service Hours

Live customer service representatives from British Airways are available from 7am to 11pm EST Monday-Sunday.

British Airways Phone Customer Service

• British Airways customer service phone number is 1-800-247-9297. Live customer service representatives from British Airways are available from 7am to 11pm EST Monday-Sunday.
• To enquire about an existing hotel or car rental booking you need to dial 1-877-428-2228. Live customer service representatives from British Airways are available from 7am to 3pm EST Monday-Friday, from 7am to 3pm EST Saturday-Sunday EST.
• To help with your delayed baggage you need to dial 1-800-828-8144.
• For TTY contact number for hearing impaired you need to dial 1-866-393-0961.
• To help with using our website you need to dial 1-800-403-0882.

British Airways Social Networks Customer Service

• British Airways customer service could be contacted via British Airways Facebook page. Typically British Airways customer service representative replies within an hour.
• You can also reach British Airways support via British Airways Twitter page

British Airways Addresses

Customer Relations:
Building 59
Terminal 7
JFK International Airport
Jamaica, NY 11430

Baggage Claims:
Building 59
Terminal 7
JFK International Airport
Jamaica, NY 11430

British Airways Live Chat Support

British Airways doesn’t offer live chat support. Best way to contact British Airways is to call its customer service department at 1-800-247-9297.

British Airways support e-mail

British Airways doesn’t offer live support via e-mail. Best way to contact British Airways is to call them at 1-800-247-9297.

British Airways Help Center

You can find more information about British Airways on the British Airways Help Center page.

British Airways Opening Hours

Monday 7:30am to 8pm
Tuesday 7:30am to 8pm
Wednesday 7:30am to 8pm
Thursday 7:30am to 8pm
Friday 7:30am to 8pm
Saturday 7:30am to 8pm
Sunday 7:30am to 8pm