How to Talk to a Live Person in Blue Shield of California Customer Service

If you need to speak to a live customer service representative in Blue Shield of California customer service you need to dial 1-800-393-6130. To speak with a live agent, you need to stay on the line (typical waiting time is about 5-15 minutes).

Blue Shield of California Customer Service Hours

Live customer service representatives from Blue Shield of California are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.

Blue Shield of California Customer Support Phones

  • Blue Shield of California Customer Support Phone is 1-800-393-6130. Live customer service representatives from Blue Shield of California are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
  • For TTY you need to dial 711.
  • For Head office you need to dial 1-510-607-2000.
  • To call Fraud Hotline you need to dial 1-800-221-2367. Live customer service representatives from Blue Shield of California are available 24/7.
  • For Technical support you need to dial 1-800-393-6130. Live customer service representatives from Blue Shield of California are available from 8am to 5:30pm PST Monday-Friday, Saturday-Sunday closed.
  • To speak with a sales agent about your health plan choices you need to dial you need to dial 1-888-568-3560. Live customer service representatives from Blue Shield of California are available from 8am to 5:30pm PST Monday-Friday, Saturday-Sunday closed.
  • If you need support with quoting Small Group or help with our Individual and Family Plan application tools you need to dial 1-800-559-5905.
  • For Blue Shield Promise Medicare you need to dial 1-800-544-0088. Live customer service representatives from Blue Shield of California are available from 8am to 8pm Monday-Sunday.
  • For Blue Shield Promise Cal MediConnect Plan you need to dial 1-855-905-3825. Live customer service representatives from Blue Shield of California are available from 8am to 8pm Monday-Sunday.
  • For Blue Shield of California Provider Services you need to dial 1-800-541-6652. Live customer service representatives from Blue Shield of California are available 24/7.
  • For Blue Shield of California Promise Health Plan Provider Services you need to dial 1-800-468-9935. Live customer service representatives from Blue Shield of California are available from 6am to 6:30pm PST Monday-Friday, Saturday-Sunday closed.
  • To File a complaint with the DMHC you need to dial 1-888-466-2219.
  • If you are a CalPERS Health Benefit Officer (HBO) you need to dial 1-800-837-4251.
  • For Provider Information & Enrollment you need to dial 1-800-258-3091.
  • For Credentialing Department you need to dial 1-888-398-2250.
  • For EDI/ERA/EFT inquiries including enrollment questions you need to dial 1-800-480-1221.

Blue Shield of California Social Networks Customer Service

Blue Shield of California Mailing Addresses

Head office:
Blue Shield of California
601 12th Street
Oakland, CA 94607

Blue Shield Corporate Headquarters:
Blue Shield of California
P.O.Box 272540
Chico, CA 95927-2540

Blue Shield of California Promise Health Plan:
601 Potrero Grande Drive,
Monterey Park, CA 91755-7430

Blue Shield of California Live Chat Support

Blue Shield of California doesn’t offer live chat support.

Blue Shield of California support e-mail

Blue Shield of California Help Center

Blue Shield of California Opening Hours

Monday 8am to 5pm
Tuesday 8am to 5pm
Wednesday 8am to 5pm
Thursday 8am to 5pm
Friday 8am to 5pm
Saturday closed
Sunday closed

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