How to Talk to a Live Person in Bank of America Customer Service

In order to speak to a live person in Bank of America customer service you need to dial 1-800-432-1000 (if you’re calling international dial +1-315-724-4022). If you’re calling about credit card problems you need to dial 1-757-677-4701 to speak to a live operator right away. For debit card issues dial +1-315-724-4022 which connects you to the same automated system as 1-800-432-1000. Please not that live support is available Monday-Friday from 8am to 11pm EST and Saturday-Sunday from 8am to 8pm EST. Automated customer support system is available 24/7.

When you dial 1-800-432-1000 you will be asked to enter your telephone access ID, card or account number. You can proceed by entering it and then saying a service you require. Bank of America uses voice recognition system for their automated support system. Alternatively, if you have problems with automated voice recognition system or want to quickly get to a customer support just press # when systems ask for your account number. You need to press # four times and you will get to the menu with following options.

  • Lost or stolen press 9
  • Checking or savings press 1
  • Business press 2
  • Credit card press 3
  • Online banking press 4
  • Mortgage press 5
  • For more options press 6

You can choose your preferred option from this menu. After that, you may be asked to enter information like your account number or card number. Once you enter it you will be connected to Bank of America live person customer service.

If you don’t hear an option that you need in this menu press 6 to hear options from the following menu:

  • Loan or home equity press 1
  • CD press 2
  • IRA press 3
  • Brokerage press 4
  • Dispute a transaction press 5
  • Something else press 6

Bank Of America Customer Service Options

Bank of American Customer Service Phone Numbers

  • Customer service 1-800-432-1000
  • International customer service +1-315-724-4022

Live support hours: Monday-Friday from 8am to 11pm EST and Saturday-Sunday from 8am to 8pm EST

  • Credit card issues 1-757-677-4701
  • Debit card issues 1-315-724-4022

Bank of America Mailing Address

Bank of America
PO Box 25118
Tampa, FL 33622-5118

Bank of America Live Chat

In order to start live chat session with Bank of America live representative you need to sign in to online banking and select chat option.

Bank of America Customer Service FAQ

Contact Bank of America customer Service and browse FAQ via Bank of America contact and FAQ page

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