How to Talk to a Live Person in Australia Post Customer Service

If you need to speak to a live customer service representative in Australia Post customer service you need to dial 13-7678. To speak with a live agent, you need to stay on the line (the typical waiting time is about 1-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • For delivery, parcel and mail redirection enquiries press 1.
  • For resale and sales or to find us where our post offices are located press 2.
  • For passport, identity checks and travel press 3.
  • For money and insurance inquiries or to make a payment press 4.
  • To hear how protect your privacy press 7.

Australia Post Customer Service Hours

Live customer service representatives from Australia Post are available from 8am to 6pm AEST Monday-Sunday.

Australia Post Customer Support Phones

  • Australia Post Customer Support Phone is 13-7678 or +61-3-8847-9045 (From overseas. Live customer service representatives are available from 7am to 6pm AEST Monday-Sunday.).
  • For Business credit accounts you need to dial 13-11-18.

Australia Post Social Networks Customer Service

Australia Post Live Chat Support

You can start a live chat session with a Australia Post Support Agent on the Australia Post Support page. To speak with a live agent, you need to press the “Ask Australia Post” button in the bottom right of your screen.

Australia Post support e-mail

Australia Post doesn’t offer live support via e-mail.

Australia Post Fax Number

Australia Post does not have a fax number. Instead you can use 13-7678 phone number to contact Australia Post.

Australia Post Help Center

Australia Post Opening Hours

Monday 8am to 6pm AEST
Tuesday 8am to 6pm AEST
Wednesday 8am to 6pm AEST
Thursday 8am to 6pm AEST
Friday 8am to 6pm AEST
Saturday 8am to 6pm AEST
Sunday 8am to 6pm AEST