How to Talk to a Live Person in ATO Customer Service

If you need to speak to a live customer service representative in Australian Taxation Office (ATO) customer service you need to dial 13-28-65. To speak with a live agent, you need to press 5 (to retrieve your existing tax file number) and stay on the line (typical waiting time is about 5-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • To inquiry about the progress of your lodgment or to search your superannuation press 1.
  • For refund of franking credit lodgment press 2.
  • If you want to make an arrangement to pay press 3.
  • To order forms or publications press 4.
  • To retrieve your existing tax file number press 5.
  • To hear these options again press 8.

ATO Customer Service Hours

Live customer service representatives from ATO are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.

ATO Customer Support Phones

  • ATO Customer Support Phone is 13-28-65. Live customer service representatives from ATO are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
  • For Business enquiries you need to dial 13-28-66. Live customer service representatives from ATO are available from 8am to 8pm Monday-Friday, from 10am to 2pm Saturday, Sunday closed.
  • For Compliance activity call-back line you need to dial 1300-650-286. Live customer service representatives from ATO are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
  • For Complaints, compliments, feedback or suggestions you need to dial 1800-199-010. Live customer service representatives are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
  • For Debt and lodgment enquiries you need to dial 13-11-42. Live customer service representatives are available from 8am to 8pm Monday-Friday, from 10am to 2pm Saturday, Sunday closed.
  • For Emergency Support line you need to dial 1800-806-218. Live customer service representatives are available from 8am to 6pm Monday-Friday, from 10am to 2pm Saturday, Sunday closed.
  • For Foreign Investment Review Board enquiries you need to dial 1800-050-377. Live customer service representatives are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
  • For Identity theft you need to dial 1800-467-033. Live customer service representatives are available from 8am to 6pm (AEDT) Monday-Friday, Saturday-Sunday closed.
  • For Indigenous Helpline you need to dial 13-10-30. Live customer service representatives are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
  • For International GST enquiries you need to dial 61-2-6216-1111. Live customer service representatives are available from 8am to 5pm (AEDT) Monday-Friday, Saturday-Sunday closed.
  • For Lodgment support (call-back line) you need to dial 1300-661-508. Live customer service representatives are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
  • For myGovID you need to dial 1300-287-539. Live customer service representatives are available from 8am to 8pm Monday-Friday, from 10am to 2pm Saturday, Sunday closed.
  • For Not-for-profit organizations you need to dial 1300-130-248. Live customer service representatives are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
  • For Payment support (call-back line) you need to dial 1300-880-217. Live customer service representatives are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
  • You can get all customer service phone numbers on the ATO Contact page.

ATO Social Networks Customer Service

ATO Support Community

You can get the answers to your questions about ATO on the ATO Forum page. Community Support representative are available 24 hours a day seven days a week.

ATO Live Chat Support

You can start a live chat session with a ATO Support Agent on the ATO Support page. To speak with a live agent, you need to press the “Ask Alex For Help” button in the bottom right corner of the page.

ATO support e-mail

ATO doesn’t offer live support via e-mail.

ATO Help Center

ATO Opening Hours

Monday 8am to 6pm
Tuesday 8am to 6pm
Wednesday 8am to 6pm
Thursday 8am to 6pm
Friday 8am to 6pm
Saturday closed
Sunday closed

Ato Headquarters

View Ato headquarters location on a map.

Reach Real Person in Ato by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Ato Facebook account or Ato Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Ato are provided above.

What to do if Ato Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Ato customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in ATO Customer Service are the most accurate.

If you successfully reached a live customer service agent in Ato please leave your instructions in the comments section below so everyone can use it.

Ato Customer Ratings and Reviews

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