Number for Live PersonIf you need to speak to a live customer service representative in Australian Taxation Office (ATO) customer service you need to dial 13-28-65. To speak with a live agent, you need to press 5 (to retrieve your existing tax file number) and stay on the line (typical waiting time is about 5-10 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- To inquiry about the progress of your lodgment or to search your superannuation press 1.
- For refund of franking credit lodgment press 2.
- If you want to make an arrangement to pay press 3.
- To order forms or publications press 4.
- To retrieve your existing tax file number press 5.
- To hear these options again press 8.
ATO Customer Service Hours
Live customer service representatives from ATO are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
ATO Customer Support Phones
- ATO Customer Support Phone is 13-28-65. Live customer service representatives from ATO are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
- For Business enquiries you need to dial 13-28-66. Live customer service representatives from ATO are available from 8am to 8pm Monday-Friday, from 10am to 2pm Saturday, Sunday closed.
- For Compliance activity call-back line you need to dial 1300-650-286. Live customer service representatives from ATO are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
- For Complaints, compliments, feedback or suggestions you need to dial 1800-199-010. Live customer service representatives are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
- For Debt and lodgment enquiries you need to dial 13-11-42. Live customer service representatives are available from 8am to 8pm Monday-Friday, from 10am to 2pm Saturday, Sunday closed.
- For Emergency Support line you need to dial 1800-806-218. Live customer service representatives are available from 8am to 6pm Monday-Friday, from 10am to 2pm Saturday, Sunday closed.
- For Foreign Investment Review Board enquiries you need to dial 1800-050-377. Live customer service representatives are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
- For Identity theft you need to dial 1800-467-033. Live customer service representatives are available from 8am to 6pm (AEDT) Monday-Friday, Saturday-Sunday closed.
- For Indigenous Helpline you need to dial 13-10-30. Live customer service representatives are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
- For International GST enquiries you need to dial 61-2-6216-1111. Live customer service representatives are available from 8am to 5pm (AEDT) Monday-Friday, Saturday-Sunday closed.
- For Lodgment support (call-back line) you need to dial 1300-661-508. Live customer service representatives are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
- For myGovID you need to dial 1300-287-539. Live customer service representatives are available from 8am to 8pm Monday-Friday, from 10am to 2pm Saturday, Sunday closed.
- For Not-for-profit organizations you need to dial 1300-130-248. Live customer service representatives are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
- For Payment support (call-back line) you need to dial 1300-880-217. Live customer service representatives are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
- You can get all customer service phone numbers on the ATO Contact page.
ATO Social Networks Customer Service
- ATO customer service could be contacted via Australian Taxation Office Facebook page. Typically Australian Taxation Office customer service representative replies within an hour.
- You can also reach ATO support via ato.gov.au Twitter page
- You can message a live customer service representative using Australian Taxation Office Linkedin page
- You can view latest ATO videos on Australian Taxation Office Youtube page
ATO Support Community
You can get the answers to your questions about ATO on the ATO Forum page. Community Support representative are available 24 hours a day seven days a week.
ATO Live Chat Support
You can start a live chat session with a ATO Support Agent on the ATO Support page. To speak with a live agent, you need to press the “Ask Alex For Help” button in the bottom right corner of the page.
ATO support e-mail
ATO doesn’t offer live support via e-mail.
ATO Help Center
- You can get more information about ATO Customers on the ATO Customers Support page.
ATO Opening Hours
Monday 8am to 6pm
Tuesday 8am to 6pm
Wednesday 8am to 6pm
Thursday 8am to 6pm
Friday 8am to 6pm
Saturday closed
Sunday closed