How to Talk to a Live Person in APS Customer Service

If you need to speak to a live customer service representative in Arizona Public Service customer service you need to dial 1-602-371-3614. To speak with a live agent, you need to say “something else” or press 9 and stay on the line (typical waiting time is about 1-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • Say “account information” or press 1.
  • Say “make a payment” or press 2.
  • Say “report an outage” or press 3.
  • Say “start service” or press 4.
  • Say “stop service” or press 5.
  • Say “something else” or press 9.

APS Customer Service Hours

Live customer service representatives from APS are available from 7am to 7pm Monday-Friday.

APS Customer Service Phones

  • APS customer service phone number is 1-602-371-3614 (Outside metro-Phoenix: 1-800-240-2014). Live customer service representatives from APS are available from 7am to 7pm Monday-Friday.
  • For Business Customer Services you need to dial 1-602-371-3695 (Outside metro-Phoenix: 1-866-225-1895).

APS Social Networks Customer Service

APS Live Chat Support

You can start a live chat session with a APS Support Agent on the APS Support page by clicking a “Chat with Us” button. Chat is available from 7am to 7pm Monday-Friday.

APS support e-mail


To contact APS via e-mail go to APS Support page and click “Email Us” button.

APS Help Center

You can find more information about APS on the APS Support page.

APS Opening Hours

Monday 7am to 7pm
Tuesday 7am to 7pm
Wednesday 7am to 7pm
Thursday 7am to 7pm
Friday 7am to 7pm
Saturday Closed
Sunday Closed

Reach Real Person in Aps by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat. Frequently direct message via Aps Facebook account or Aps Twitter account may get you a customer representative quickly, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Aps are provided above.

If you successfully reached a live customer service agent in Aps please leave your instructions in the comments section below so everyone can use it.