If you need to speak to a live customer service representative in Arizona Public Service customer service you need to dial 1-602-371-3614. To speak with a live agent, you need to say “something else” or press 9 and stay on the line (typical waiting time is about 1-10 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- Say “account information” or press 1.
- Say “make a payment” or press 2.
- Say “report an outage” or press 3.
- Say “start service” or press 4.
- Say “stop service” or press 5.
- Say “something else” or press 9.
APS Customer Service Hours
Live customer service representatives from APS are available from 7am to 7pm Monday-Friday.
APS Customer Service Phones
- APS customer service phone number is 1-602-371-3614 (Outside metro-Phoenix: 1-800-240-2014). Live customer service representatives from APS are available from 7am to 7pm Monday-Friday.
- For Business Customer Services you need to dial 1-602-371-3695 (Outside metro-Phoenix: 1-866-225-1895).
APS Social Networks Customer Service
- APS customer service could be contacted via APS Facebook page. Typically APS customer service representative replies within an hour.
- You can also reach APS support via APS Twitter page
- You can view latest APS videos on APS Youtube page
APS Live Chat Support
You can start a live chat session with a APS Support Agent on the APS Support page by clicking a “Chat with Us” button. Chat is available from 7am to 7pm Monday-Friday.
APS support e-mail
To contact APS via e-mail go to APS Support page and click “Email Us” button.
APS Help Center
You can find more information about APS on the APS Support page.
APS Opening Hours
Monday 7am to 7pm
Tuesday 7am to 7pm
Wednesday 7am to 7pm
Thursday 7am to 7pm
Friday 7am to 7pm