How to Talk to a Live Person in AOL Customer Service

In order to speak to a live person in AOL customer service, you need to dial 1-800-827-6364. For contact with the agent, you need to press 5 and stay on the line and wait until the system will connect you to the next available agent (typical waiting time is about 1-2 minutes).

For your convenience below is AOL voice prompt main menu:

  • To reset password say “reset password” or press 1
  • To purchase a new AOL Plan say “purchase AOL Plan” or press 2
  • To change your AOL plan say “change my AOL plan” or press 3
  • For billing say “Billing” or press 4
  • For tech-support say “Tech-support” or press 5
  • To hear options again say “repeat” or press 6

AOL Customer Service Hours

Live customer service representatives from AOL are available from 8am to 12am ET Monday-Friday, from 8am to 10pm ET Saturday, Sunday closed.

AOL Customer Service Options

AOL Phone Customer Service

  • For Servicio al Cliente y Soporte Técnico en Español you need to dial 1-866-885-5117.
  • For AOL TTY service for the deaf or hard-of-hearing you need to dial 1-800-759-3323.
  • For Netscape ISP Account and Billing Support you need to dial 1-866-541-8233.
  • AOL Social Support

    AOL Start Chat

    You can start a chat session with AOL support representative on the site by clicking the “Chat Now” button that is in the part of the screen “Sign In to Chat”.

    Aol Headquarters

    View Aol headquarters location on a map.

    Reach Real Person in Aol by Phone, Live Chat, Social Network

    Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Aol Facebook account or Aol Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Aol are provided above.

    What to do if Aol Contact Number Is Not Working?

    It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Aol customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in AOL Customer Service are the most accurate.

    If you successfully reached a live customer service agent in Aol please leave your instructions in the comments section below so everyone can use it.

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