How to Talk to a Live Person in AOL Customer Service

In order to speak to a live person in AOL customer service, you need to dial 1-800-827-6364. For contact with the agent, you need to press 5 and stay on the line and wait until the system will connect you to the next available agent (typical waiting time is about 1-2 minutes).

For your convenience below is AOL voice prompt main menu:

  • To reset password say “reset password” or press 1
  • To purchase a new AOL Plan say “purchase AOL Plan” or press 2
  • To change your AOL plan say “change my AOL plan” or press 3
  • For billing say “Billing” or press 4
  • For tech-support say “Tech-support” or press 5
  • To hear options again say “repeat” or press 6

AOL Customer Service Hours

Live customer service representatives from AOL are available from 8am to 12am ET Monday-Friday, from 8am to 10pm ET Saturday, Sunday closed.

AOL Customer Service Options

AOL Phone Customer Service

  • For Servicio al Cliente y Soporte Técnico en Español you need to dial 1-866-885-5117.
  • For AOL TTY service for the deaf or hard-of-hearing you need to dial 1-800-759-3323.
  • For Netscape ISP Account and Billing Support you need to dial 1-866-541-8233.
  • AOL Social Support

    AOL Start Chat

    You can start a chat session with AOL support representative on the site by clicking the “Chat Now” button that is in the part of the screen “Sign In to Chat”.