Number for Live PersonIf you need to speak to a live customer service representative in Ancestry customer service you need to dial 1-800-615-6560. To speak with a live agent, you need to press 2 (for family history or any other products or services), then press 3 (for account information or product support) or stay on the line (typical waiting time is about 1-10 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- For questions about AncestryDNA products and services press 1.
- For family history or any other products or services press 2.
If you press 2 in the above menu you will get the following sub-menu:
- For questions about AncestryDNA products and services press 1.
- To cancel your subscription press 2.
- For account information or product support press 3.
Ancestry Customer Service Hours
Live customer service representatives from Ancestry are available from 9am to 11pm ET Monday-Sunday.
Ancestry Customer Support Phones
- Ancestry Customer Support Phone is 1-800-615-6560. Live customer service representatives from Ancestry are available from 9am to 11pm ET Monday-Sunday.
- For AncestryDNA Support you need to dial 1-800-958-9124. Live customer service representatives are available from 9am to 11pm ET Monday-Sunday.
- For Ancestry Account Support and Mobile App Support you need to dial 1-800-615-6560. Live customer service representatives are available from 9am to 11pm ET Monday-Sunday.
Ancestry Social Networks Customer Service
- Ancestry customer service could be contacted via Ancestry Facebook page. Typically Ancestry customer service representative replies within an hour.
- You can also reach Ancestry support via Ancestry Twitter page
- You can message a live customer service representative using Ancestry Linkedin page
Ancestry Live Chat Support
You can start a live chat session with a Ancestry Support Agent on the Ancestry Support page. To speak with a live agent, you need to press the “Chat” button in the bottom right of your screen.
Ancestry support e-mail
Ancestry doesn’t offer live support via e-mail.
Ancestry Fax Number
Ancestry does not have a fax number. You can use 1-800-615-6560 phone number to contact Ancestry.
Ancestry Help Center
- You can get more information about Ancestry Customers on the Ancestry Customers Support page.
Ancestry Opening Hours
Monday 9am to 11pm ET
Tuesday 9am to 11pm ET
Wednesday 9am to 11pm ET
Thursday 9am to 11pm ET
Friday 9am to 11pm ET
Saturday 9am to 11pm ET
Sunday 9am to 11pm ET