If you need to speak to a live customer service representative in Ancestry customer service you need to dial 1-800-615-6560. To speak with a live agent, you need to press 2 (for family history or any other products or services), then press 3 (for account information or product support) or stay on the line (typical waiting time is about 1-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• For questions about AncestryDNA products and services press 1.
• For family history or any other products or services press 2.

If you press 2 in the above menu you will get the following sub-menu:

• For questions about AncestryDNA products and services press 1.
• To cancel your subscription press 2.
• For account information or product support press 3.

Ancestry Customer Service Hours

Live customer service representatives from Ancestry are available from 9am to 11pm ET Monday-Sunday.

Ancestry Customer Support Phones

• Ancestry Customer Support Phone is 1-800-615-6560. Live customer service representatives from Ancestry are available from 9am to 11pm ET Monday-Sunday.
• For AncestryDNA Support you need to dial 1-800-958-9124. Live customer service representatives are available from 9am to 11pm ET Monday-Sunday.
• For Ancestry Account Support and Mobile App Support you need to dial 1-800-615-6560. Live customer service representatives are available from 9am to 11pm ET Monday-Sunday.

Ancestry Social Networks Customer Service

• Ancestry customer service could be contacted via Ancestry Facebook page. Typically Ancestry customer service representative replies within an hour.
• You can also reach Ancestry support via Ancestry Twitter page
• You can message a live customer service representative using Ancestry Linkedin page

Ancestry Live Chat Support

You can start a live chat session with a Ancestry Support Agent on the Ancestry Support page. To speak with a live agent, you need to press the “Chat” button in the bottom right of your screen.

Ancestry support e-mail

Ancestry doesn’t offer live support via e-mail.

Ancestry Fax Number

Ancestry does not have a fax number. You can use 1-800-615-6560 phone number to contact Ancestry.

Ancestry Help Center

• You can get more information about Ancestry Customers on the Ancestry Customers Support page.

Ancestry Opening Hours

Monday 9am to 11pm ET
Tuesday 9am to 11pm ET
Wednesday 9am to 11pm ET
Thursday 9am to 11pm ET
Friday 9am to 11pm ET
Saturday 9am to 11pm ET
Sunday 9am to 11pm ET

Ancestry Headquarters

View Ancestry headquarters location on a map.

Reach Real Person in Ancestry by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Ancestry Facebook account or Ancestry Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Ancestry are provided above.

What to do if Ancestry Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Ancestry customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Ancestry Customer Service are the most accurate.

If you successfully reached a live customer service agent in Ancestry please leave your instructions in the comments section below so everyone can use it.