How to Talk to a Live Person in Amtrak Customer Service

In order to speak to a live person in Amtrak customer service, you need to dial 1-800-872-7245. You can contact customer service agent in three ways:

  • Press 0
  • Say “Agent”
  • Stay on the line (waiting time on average is about 10 minutes)

For your convenience below is Amtrak voice prompt main menu:

  • To check if particular train is running on time say “train status” or press 1
  • To get schedule and price information say “schedule” or press 2
  • For new or existing reservation say “reservation” or press 3
  • for more information say “help” or press star
  • For contact with an agent say “Agent” or press 0
  • you can also say “something else” for other options

Amtrak Customer Service Options

Amtrak Phone Customer Service

  • For International Visitors you need to dial 1-215-856-7924.
  • For Group Travel Requests you need to dial 1-800-872-1477.
  • For Amtrak Guest Rewards you need to dial 1-800-307-5000.
  • To report suspicious activities & emergencies to Amtrak Police you need to dial 1-800-331-0008.
  • For Advertising Inquiries you need to dial 1-202-906-4020.
  • Amtrak Social Support

    Amtrak Virtual Assistant Chat

    You can start a chat session with an Amtrak Virtual Assistant on the following page