In order to speak to a live person in Amtrak customer service, you need to dial 1-800-872-7245. You can contact customer service agent in three ways:

• Press 0
• Say “Agent”
• Stay on the line (waiting time on average is about 10 minutes)

For your convenience below is Amtrak voice prompt main menu:

• To check if particular train is running on time say “train status” or press 1
• To get schedule and price information say “schedule” or press 2
• For new or existing reservation say “reservation” or press 3
• for more information say “help” or press star
• For contact with an agent say “Agent” or press 0
• you can also say “something else” for other options

Amtrak Customer Service Options

Amtrak Phone Customer Service

For International Visitors you need to dial 1-215-856-7924.

For Group Travel Requests you need to dial 1-800-872-1477.

For Amtrak Guest Rewards you need to dial 1-800-307-5000.

To report suspicious activities & emergencies to Amtrak Police you need to dial 1-800-331-0008.

For Advertising Inquiries you need to dial 1-202-906-4020.

Amtrak Social Support

• Amtrak customer support could be contacted via Amtrak Facebook page
• You can also reach Amtrak support via Amtrak Twitter page
• You can view latest Amtrak photos on Amtrak Instagram page
• You can view latest Amtrak videos on Amtrak Youtube page

Amtrak Virtual Assistant Chat

You can start a chat session with an Amtrak Virtual Assistant on the following page https://www.amtrak.com/contact-us.