If you need to speak to a live customer service representative in Amex customer service you need to dial 1-800-528-4800. To speak with a live agent, you need to say “main menu”, then say “more options” or press 8, say “representative”, say or enter the last 4-digits of your Social Security number, enter your card number, say “representative” or press 0 and stay on the line (typical waiting time is about 1-20 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• Say “Hear my account balance” or press 1.
• Say “Payments” or press 2.
• Say “Recent transactions” or press 3.
• Say “Question a charge” or press 4.
• Say “Rewards” or press 5.
• Say “Replace a card” or press 6.
• Say “Update my account information” or press 7.
• Say “More options” or press 8.

Amex Customer Service Hours

Live customer service representatives from Amex are available 24 hours a day seven days a week.

Amex Customer Support Phones

• Amex Customer Support Phone is 1-800-528-4800. Live customer service representatives from Amex are available 24 hours a day seven days a week.
• To Make a Payment you need to dial 1-800-472-9297. Live customer service representatives are available 24 hours a day seven days a week.
• For Apply for a Card you need to dial 1-888-297-1244. Live customer service representatives are available from 6am to 2am ET Monday-Sunday.
• For Check Application Status you need to dial 1-877-239-3491. Live customer service representatives are available from 6am to 12am ET Monday-Friday, from 10am to 6:30pm ET Saturday, Sunday closed.
• For Small Business Customer Service you need to dial 1-800-492-3344. Live customer service representatives are available 24 hours a day seven days a week.
• For Pay Bill (Small Business) you need to dial 1-800-472-9297. Live customer service representatives are available 24 hours a day seven days a week.
• For Apply by phone (Small Business) you need to dial 1-800-519-6736.
• For Merchants Customer Service you need to dial 1-800-528-5200. Live customer service representatives are available from 8am to 8am ET Monday-Friday, Saturday-Sunday closed.
• For Prospective and New Merchants you need to dial 1-800-445-2639. Live customer service representatives are available from 8am to 8am ET Monday-Friday, Saturday-Sunday closed.
• For Membership Rewards Customer Service you need to dial 1-800-297-3276.
• For Amex Rewards Checking you need to dial 1-877-221-2639. Live customer service representatives are available 24 hours a day seven days a week.

Amex Social Networks Customer Service

• Amex customer service could be contacted via Amex Facebook page. Typically Amex customer service representative replies within an hour.
• You can also reach Amex support via Amex Twitter page. Customer Care is available from 9am to 10pm ET Monday-Friday, Saturday-Sunday closed.

Amex Mailing Addresses

General Inquiries:
American Express
P.O. Box 981535
El Paso, TX 79998-1535

Bill Payment:
American Express
P.O. Box 650448
Dallas, TX 75265-0448

Bill Payment (Overnight):
American Express
Attn: Express Mail Remittance Processing
20500 Belshaw Ave
Carson, CA 90746

Amex Live Chat Support

You can start a live chat session with a Amex Support Agent on the Amex Log in page. To speak with a live agent, you need to log in using your User ID and Password and start chat.

Amex support e-mail

Amex doesn’t offer live support via e-mail.

Amex Fax Number

Amex does not have a fax number. Instead you can use 1-800-528-4800 phone number to contact Amex.

Amex Help Center

• You can get more information about Amex Customers on the Amex Customers Support page.

Amex Opening Hours

24/7

Amex Headquarters

View Amex headquarters location on a map.

Reach Real Person in Amex by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Amex Facebook account or Amex Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Amex are provided above.

What to do if Amex Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Amex customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Amex Customer Service are the most accurate.

If you successfully reached a live customer service agent in Amex please leave your instructions in the comments section below so everyone can use it.