If you need to speak to a live customer service representative in Amex customer service you need to dial 1-800-528-4800. To speak with a live agent, you need to say “main menu”, then say “more options” or press 8, say “representative”, say or enter the last 4-digits of your Social Security number, enter your card number, say “representative” or press 0 and stay on the line (typical waiting time is about 1-20 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• Say “Hear my account balance” or press 1.
• Say “Payments” or press 2.
• Say “Recent transactions” or press 3.
• Say “Question a charge” or press 4.
• Say “Rewards” or press 5.
• Say “Replace a card” or press 6.
• Say “Update my account information” or press 7.
• Say “More options” or press 8.

Amex Customer Service Hours

Live customer service representatives from Amex are available 24 hours a day seven days a week.

Amex Customer Support Phones

• Amex Customer Support Phone is 1-800-528-4800. Live customer service representatives from Amex are available 24 hours a day seven days a week.
• To Make a Payment you need to dial 1-800-472-9297. Live customer service representatives are available 24 hours a day seven days a week.
• For Apply for a Card you need to dial 1-888-297-1244. Live customer service representatives are available from 6am to 2am ET Monday-Sunday.
• For Check Application Status you need to dial 1-877-239-3491. Live customer service representatives are available from 6am to 12am ET Monday-Friday, from 10am to 6:30pm ET Saturday, Sunday closed.
• For Small Business Customer Service you need to dial 1-800-492-3344. Live customer service representatives are available 24 hours a day seven days a week.
• For Pay Bill (Small Business) you need to dial 1-800-472-9297. Live customer service representatives are available 24 hours a day seven days a week.
• For Apply by phone (Small Business) you need to dial 1-800-519-6736.
• For Merchants Customer Service you need to dial 1-800-528-5200. Live customer service representatives are available from 8am to 8am ET Monday-Friday, Saturday-Sunday closed.
• For Prospective and New Merchants you need to dial 1-800-445-2639. Live customer service representatives are available from 8am to 8am ET Monday-Friday, Saturday-Sunday closed.
• For Membership Rewards Customer Service you need to dial 1-800-297-3276.
• For Amex Rewards Checking you need to dial 1-877-221-2639. Live customer service representatives are available 24 hours a day seven days a week.

Amex Social Networks Customer Service

• Amex customer service could be contacted via Amex Facebook page. Typically Amex customer service representative replies within an hour.
• You can also reach Amex support via Amex Twitter page. Customer Care is available from 9am to 10pm ET Monday-Friday, Saturday-Sunday closed.

Amex Mailing Addresses

General Inquiries:
American Express
P.O. Box 981535
El Paso, TX 79998-1535

Bill Payment:
American Express
P.O. Box 650448
Dallas, TX 75265-0448

Bill Payment (Overnight):
American Express
Attn: Express Mail Remittance Processing
20500 Belshaw Ave
Carson, CA 90746

Amex Live Chat Support

You can start a live chat session with a Amex Support Agent on the Amex Log in page. To speak with a live agent, you need to log in using your User ID and Password and start chat.

Amex support e-mail

Amex doesn’t offer live support via e-mail.

Amex Fax Number

Amex does not have a fax number. Instead you can use 1-800-528-4800 phone number to contact Amex.

Amex Help Center

• You can get more information about Amex Customers on the Amex Customers Support page.

Amex Opening Hours

24/7