How to Talk to a Live Person in American Express Customer Service

If you need to contact a live person in American Express customer service you need to dial 1-800-528-2122. First of all, you need to say “main menu”, after that say “more option” or press 7, then say “representative” or press 0 and say or enter the last 5 digits your card number. After that, you need to stay on the line and the automated phone system will connect you to a live customer service agent from American Express.

Alternatively you can use the following other available options:

  • Say “account balance” or press 1.
  • Say “payments” or press 2.
  • Say “recent transaction” or press 3
  • Say “rewards” or press 4
  • Say “replacement a card” or press 5
  • Say “update your account information” or press 6
  • Say “more options” or press 7

If you say “more options” or press 7 in the above menu you will get the following sub-menu:

  • Say “to check if you can use your card” or press 1.
  • Say “calling about travel” or press 2.
  • Say “question a charge” or press 3
  • Say “apply for a card” or press 4
  • Say “set up my pin” or press 5
  • Say “to cancel a card” or press 7
  • Say “to speak to a representative” or press 7

American Express Customer Service Options

American Express Phone Customer Service

  • For corporate platinum card member customer service you need to dial 1-800-492-3932.
  • For program administrator customer service you need to dial 1-888-800-8564.
  • For program managment you need to dial 1-800-238-8087.
  • For reporting & data you need to dial 1-800-542-0995.
  • For baggage insurance plan you need to dial 1-800-645-9700.

American Express Social Networks Support

American Express Mail

General Inquiries:

American Express

P.O.Box 981531

El Paso, TX 79998-1531

Bill Payment:

American Express

P.O.Box 650448

Dallas, TX 75265-0448

Bill Payment (Overnight):

American Express

Attn: Express Mail Remittance Processing

20500 Belshaw Ave

Carson, CA 90746