If you need to speak to a live customer service representative in AliExpress customer service you need to dial 1-408-785-5580. To speak with a live agent, you need to press 2 (for issues about aliexpress.com), then press 3 (for any other issues) and stay on the line (typical waiting time is about 15-50 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- If you have a customer service issues about alibaba.com press 1.
- If you have a customer service issues about aliexpress.com press 2.
- To reach live operator press 0.
- To be transferred to voice mail system press star.
- To repeat this message press 8.
Sub-menu if you press 2:
- If you want to know more about you order status press 1.
- If you order is cancelled due to security reasons press 2.
- If you have any other issues press 3.
AliExpress Customer Service Hours
Live customer service representatives from AliExpress are available 24 hours a day seven days a week.
AliExpress Customer Support Phones
- AliExpress Customer Support Phone is 1-408-785-5580. Live customer service representatives from AliExpress are available 24 hours a day seven days a week.
AliExpress Social Networks Customer Service
- AliExpress customer service could be contacted via Ring Facebook page. Typically AliExpress customer service representative replies within an hour.
- You can also reach AliExpress support via AliExpress Twitter page
- You can view latest AliExpress photos on AliExpress Instagram page
AliExpress Mailing Addresses
Corporate Office Address:
Alibaba.com (Hong Kong Limited)
26/F, Tower One, Times Square 1 Matheson Street, Causeway Bay
Hong Kong, Hong Kong
AliExpress Live Chat Support
You can start a live chat session with an AliExpress Support Agent on the AliExpress Support page by clicking the “Online Service” button. To speak with a live agent, you need to log in, then type your question and send a message.
AliExpress support e-mail
- For Data Protection send an e-mail to [email protected]
- To contact AliExpress via e-mail you need to go to the AliExpress Support page and press the “Survey” button. To send a message, you need to log in to complete the response, then fill the form and press “Submit”.
AliExpress Help Center
You can get more information about AliExpress on the AliExpress Support page.
AliExpress Opening Hours
24 hours a day seven days a week
View Aliexpress headquarters location on a map.
Reach Real Person in Aliexpress by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Aliexpress Facebook account or Aliexpress Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Aliexpress are provided above.
What to do if Aliexpress Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Aliexpress customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in AliExpress Customer Service are the most accurate.
If you successfully reached a live customer service agent in Aliexpress please leave your instructions in the comments section below so everyone can use it.