How to Talk to a Live Person in AliExpress Customer Service

If you need to speak to a live customer service representative in AliExpress customer service you need to dial 1-408-785-5580. To speak with a live agent, you need to press 2 (for issues about aliexpress.com), then press 3 (for any other issues) and stay on the line (typical waiting time is about 15-50 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you have a customer service issues about alibaba.com press 1.
  • If you have a customer service issues about aliexpress.com press 2.
  • To reach live operator press 0.
  • To be transferred to voice mail system press star.
  • To repeat this message press 8.

Sub-menu if you press 2:

  • If you want to know more about you order status press 1.
  • If you order is cancelled due to security reasons press 2.
  • If you have any other issues press 3.

AliExpress Customer Service Hours

Live customer service representatives from AliExpress are available 24 hours a day seven days a week.

AliExpress Customer Support Phones

  • AliExpress Customer Support Phone is 1-408-785-5580. Live customer service representatives from AliExpress are available 24 hours a day seven days a week.

AliExpress Social Networks Customer Service

AliExpress Mailing Addresses

Corporate Office Address:
Alibaba.com (Hong Kong Limited)
26/F, Tower One, Times Square 1 Matheson Street, Causeway Bay
Hong Kong, Hong Kong
Hong Kong

AliExpress Live Chat Support

You can start a live chat session with an AliExpress Support Agent on the AliExpress Support page by clicking the “Online Service” button. To speak with a live agent, you need to log in, then type your question and send a message.

AliExpress support e-mail

  • For Data Protection send an e-mail to [email protected]
  • To contact AliExpress via e-mail you need to go to the AliExpress Support page and press the “Survey” button. To send a message, you need to log in to complete the response, then fill the form and press “Submit”.

AliExpress Help Center

You can get more information about AliExpress on the AliExpress Support page.

AliExpress Opening Hours

24 hours a day seven days a week

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