Alibaba.com does not offer a phone customer service. You can reach Alibaba.com customer service by live chat. To contact via a chat, you need to log in first for better assistance, then go to the Alibaba.com Help Center page, press “Online Service” button on the bottom of the page, choose in the menu the question you are interested about, and press “Click here to contact live chat” blue link (typically customer service respond in 1–2 minutes).
Alibaba.com Customer Service Hours
Live customer service representatives from Alibaba.com are available 24 hours a day seven days a week.
Alibaba.com Customer Service Phones
- Alibaba.com does not offer a phone customer service.
Alibaba.com Social Networks Customer Service
- Alibaba.com customer service could be contacted via Alibaba.com Facebook page. Typically Alibaba.com customer service representative replies within an hour.
- You can also reach Alibaba.com support via Alibaba.com Twitter page
- You can view latest Alibaba.com videos on Alibaba.com Youtube page
Alibaba.com Live Chat Support
You can start a live chat session with a Alibaba.com Support Agent on the Alibaba.com Help Center page.
- Log in
- Press “Online Service”
- Choose in the menu the question you are interested about
- press “Click here to contact live chat” blue link
Alibaba.com support e-mail
Alibaba.com doesn’t offer live support via e-mail. The best way to contact Alibaba.com is via live chat.
Alibaba.com Help Center
You can find more information about Alibaba.com on the Alibaba.com Help Center page.
Alibaba.com Opening Hours
24 hours a day seven days a week
View Alibaba headquarters location on a map.
Reach Real Person in Alibaba by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Alibaba Facebook account or Alibaba Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Alibaba are provided above.
What to do if Alibaba Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Alibaba customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Alibaba.com Customer Service are the most accurate.
If you successfully reached a live customer service agent in Alibaba please leave your instructions in the comments section below so everyone can use it.