Number for Live PersonIf you need to speak to a live customer service representative in Alabama Power customer service you need to dial 1-800-245-2244. To speak with a live agent, you need to press 4 (for all other matters, including Appliance Sales and Service), then press 6 (for anything else) and stay on the line (typical waiting time is about 2-7 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- If you are calling about a power outage, dangerous condition or for any other power problem press 1 or say “Power problem”.
- For billing or payment matters press 2 or say “Billing or Payment”.
- To start, stop, move or transfer service press 3 or say “Moving or transfer”.
- For all other matters, including Appliance Sales and Service press 4 or say “Other”.
- To repeat these options press 7 or say “Repeat”.
If you say “Other” or press 4 in the above menu you will get the following sub-menu:
- For appliance sales or repairs press 1 or say “Appliances”.
- For energy efficiency and savings programs or products press 2 or say “Energy Programs”.
- For website assistance press 3 or say “Website”.
- For outdoor lighting press 4 or say “Lighting”.
- To reach a specific employee by name press 5 or say “Employee”.
- For anything else press 6 or say “Other”.
- To repeat these options press 7 or say “Repeat”.
Alabama Power Customer Service Hours
Live customer service representatives from Alabama Power are available from 7am to 9pm CT Monday-Friday, Saturday-Sunday closed.
Alabama Power Customer Support Phones
- Alabama Power Customer Support Phone is 1-800-245-2244. Live customer service representatives from Alabama Power are available from 7am to 9pm CT Monday-Friday, Saturday-Sunday closed.
- To Report a Power Outage you need to dial 1-800-888-2726. Live customer service representatives are available 24/7.
- For Business Customer Service you need to dial 1-888-430-5787. Live customer service representatives are available from 7am to 6pm CT Monday-Friday, Saturday-Sunday closed.
- For Appliance Sales & Service you need to dial 1-800-613-9333. Live customer service representatives are available from 8am to 5pm CT Monday-Friday, Saturday-Sunday closed.
- For Products & Services Assistance you need to dial 1-800-990-2726. Live customer service representatives are available from 7am to 6pm CT Monday-Friday, Saturday-Sunday closed.
- For Merchandise Billing you need to dial 1-800-358-6035. Live customer service representatives are available from 8am to 5pm CT Monday-Friday, Saturday-Sunday closed.
Alabama Power Social Networks Customer Service
- Alabama Power customer service could be contacted via Alabama Power Facebook page. Typically Alabama Power customer service representative replies within an hour.
- You can also reach Alabama Power support via Alabama Power Twitter page
- You can view latest Alabama Power videos on Alabama Power Youtube page
Alabama Power Mailing Addresses
Alabama Power Payments:
P.O. Box 242
Birmingham, Alabama 35292
Alabama Power Live Chat Support
You can start a live chat session with a Alabama Power Support Agent on the Alabama Power Support page. To speak with a live agent, you need to press the “Chat Available” button.
Alabama Power support e-mail
To contact Alabama Power via e-mail you need to go to the Alabama Power Contact page, press the “Send Us a Message” button, fill in the form and press the “Send Email” red button.
Alabama Power Help Center
- You can get more information about Alabama Power Customers on the Alabama Power Customers Support page.
Alabama Power Opening Hours
Monday 7am to 9pm CT
Tuesday 7am to 9pm CT
Wednesday 7am to 9pm CT
Thursday 7am to 9pm CT
Friday 7am to 9pm CT
Saturday closed
Sunday closed