If you need to speak to a live customer service representative in Air China customer service you need to dial 1-800-882-8122. To speak with a live agent, you need to press 1 (for English) and stay on the line (typical waiting time is about 20-35 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- For passenger press 1.
- For agency press 2.
- For seat assignment and other special requests press 3.
- If your ticket was purchased on our official website and you have questions on it press 4.
- For Air China airport office contact information press 5.
- To repeat press 9.
Air China Customer Service Hours
Live customer service representatives from Air China are available from 6am to 9pm PST Monday-Friday, from 7.30am to 4pm PST Saturday-Sunday.
Air China Customer Service Phones
- Air China customer service phone number is 1-800-882-8122.
- You can get all customer service phone numbers for any countries on the Air China Contact page.
Air China Social Networks Customer Service
- Air China customer service could be contacted via Air China Facebook page. Typically Air China customer service representative replies within an hour.
- You can also reach Air China support via Air China Twitter page
Air China Live Chat Support
Air China doesn’t offer live chat support. The best way to contact Air China is to call them at 1-800-882-8122.
Air China Fax Number
Fax Number: 1-310-322-1133
Air China support e-mail
- For customer support questions send an e-mail to [email protected]
Air China Help Center
You can get more information about Air China on the Air China FAQ page.
Air China Opening Hours
Monday 6am to 9pm PST
Tuesday 6am to 9pm PST
Wednesday 6am to 9pm PST
Thursday 6am to 9pm PST
Friday 6am to 9pm PST
Saturday 7.30am to 4pm PST
Sunday 7.30am to 4pm PST
Air China Headquarters
Reach Real Person in Air China by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Air China Facebook account or Air China Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Air China are provided above.
What to do if Air China Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Air China customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Air China Customer Service are the most accurate.
If you successfully reached a live customer service agent in Air China please leave your instructions in the comments section below so everyone can use it.