How to Talk to a Live Person in Air China Customer Service

If you need to speak to a live customer service representative in Air China customer service you need to dial 1-800-882-8122. To speak with a live agent, you need to press 1 (for English) and stay on the line (typical waiting time is about 20-35 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • For passenger press 1.
  • For agency press 2.
  • For seat assignment and other special requests press 3.
  • If your ticket was purchased on our official website and you have questions on it press 4.
  • For Air China airport office contact information press 5.
  • To repeat press 9.

Air China Customer Service Hours

Live customer service representatives from Air China are available from 6am to 9pm PST Monday-Friday, from 7.30am to 4pm PST Saturday-Sunday.

Air China Customer Service Phones

  • Air China customer service phone number is 1-800-882-8122.
  • You can get all customer service phone numbers for any countries on the Air China Contact page.

Air China Social Networks Customer Service

Air China Live Chat Support

Air China doesn’t offer live chat support. The best way to contact Air China is to call them at 1-800-882-8122.

Air China Fax Number

Fax Number: 1-310-322-1133

Air China support e-mail

Air China Help Center

You can get more information about Air China on the Air China FAQ page.

Air China Opening Hours

Monday 6am to 9pm PST
Tuesday 6am to 9pm PST
Wednesday 6am to 9pm PST
Thursday 6am to 9pm PST
Friday 6am to 9pm PST
Saturday 7.30am to 4pm PST
Sunday 7.30am to 4pm PST