How to Talk to a Live Person in AGL Customer Service

If you need to speak to a live customer service representative in AGL customer service you need to dial 131-254. To speak with a live agent, you need to press 1 (if you are calling about electricity, gas or solar), then press 5 (for all other inquiries), after press 2 (if you don’t know your account number) and stay on the line (typical waiting time is about 10-20 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you are calling about electricity, gas or solar press 1.
  • If you are calling about internet, mobile or wanting to sign up a bundle plan press 2.

AGL Customer Service Hours

Live customer service representatives from AGL are available 24/7.

AGL Customer Support Phones

  • AGL Customer Support Phone is 131-254 or +613-8633-6000 (calling from overseas). Live customer service representatives from AGL are available 24/7.
  • For Interpreter services you need to dial 1300-307-245.
  • For Hearing and impaired customers (TTY) you need to dial 133-677.

AGL Social Networks Customer Service

AGL Mailing Address

Locked Bag 14120 MCMC
Melbourne
VIC 8001

AGL Live Chat Support

You can start a live chat session with a AGL Support Agent on the AGL Support page. To speak with a live agent, you need to press the “Start Chat” button.

AGL support e-mail

To contact AGL via e-mail you need to go to the AGL Contact page and press the “Leave a message” black button.

AGL Help Center

AGL Opening Hours

Monday 8am to 4pm AEST
Tuesday 8am to 4pm AEST
Wednesday 8am to 4pm AEST
Thursday 8am to 4pm AEST
Friday 8am to 4pm AEST
Saturday closed
Sunday closed

Categories

Updated on in Energy