If you need to speak to a live customer service representative in Aflac customer service you need to dial 1-800-992-3522. To speak with a live agent, you need to say “I am a policy holder” or press 1, then say “make a payment”, after that say “representative” and stay on the line (typical waiting time is about 15-20 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• Say “I am a policy holder” or press 1.
• Say “Account manager” or press 2.
• Say “Medical Provider” or press 3.
• Say “Sales” or press 4.

Aflac Customer Service Hours

Live customer service representatives from Aflac are available from 9am to 7pm Monday-Friday, Saturday-Sunday closed.

Aflac Customer Support Phones

• Aflac Customer Support Phone is 1-800-992-3522. Live customer service representatives from Aflac are available from 9am to 7pm Monday-Friday, Saturday-Sunday closed.
• For Aflac NY Customer Service you need to dial 1-800-366-3436.
• For Medicare Supplement Policyholders (if your Medicare Supplement Policy was issued on or after 10/01/2012) you need to dial 1-855-207-2078.
• For Medicare Supplement Policyholders (if your Medicare Supplement Policy was issued prior to 10/01/2012) you need to dial 1-800-992-3522.
• For Broker Relations you need to dial 1-888-861-0251.
• For Investor Relations you need to dial 1-800-235-2667.
• For Reporting Fraud you need to dial 1-800-578-3107.
• For Sales Opportunities you need to dial 1-800-488-1771.
• For Shareholder Services you need to dial 1-800-227-4756.

Aflac Social Networks Customer Service

• Aflac customer service could be contacted via Aflac Duck Facebook page. Typically Aflac customer service representative replies within an hour.
• You can also reach Aflac support via Aflac Twitter page
• You can view latest Aflac photos on Aflac Instagram page
• You can view latest Aflac videos on Aflac Youtube page

Aflac Mailing Addresses

Aflac
Consumer Response and Resolution Department
PO Box 5388
Columbus, GA 31906-0388

Aflac Live Chat Support

You can start a live chat session with a Aflac Support Agent on the Aflac Support page. To speak with a live agent, you need to press the “Chat with Us” orange button.

Aflac support e-mail

• To contact Aflac Claims via e-mail you need to go to the Claims Contact page, fill in the form and press the “Submit” blue button.
• To contact Aflac Customer Service via e-mail you need to go to the Customer Service Contact page, fill in the form and press the “Submit” blue button.
• To contact Aflac NY Customer Service via e-mail you need to go to the Aflac NY Customer Service Customer Service Contact page, fill in the form and press the “Submit” blue button.
• For Media Relations send an e-mail to [email protected]
• For Reporting Fraud send an e-mail to [email protected]
• For Shareholder Services send an e-mail to [email protected]

Aflac Help Center

• You can get more information about Aflac Customers on the Aflac Customers Support page.

Aflac Opening Hours

Monday 9am to 7pm
Tuesday 9am to 7pm
Wednesday 9am to 7pm
Thursday 9am to 7pm
Friday 9am to 7pm
Saturday closed
Sunday closed

Aflac Headquarters

View Aflac headquarters location on a map.

Reach Real Person in Aflac by Phone, Live Chat, Social Network

Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Aflac Facebook account or Aflac Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Aflac are provided above.

What to do if Aflac Contact Number Is Not Working?

It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Aflac customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Aflac Customer Service are the most accurate.

If you successfully reached a live customer service agent in Aflac please leave your instructions in the comments section below so everyone can use it.