How to Talk to a Live Person in Aflac Customer Service

If you need to speak to a live customer service representative in Aflac customer service you need to dial 1-800-992-3522. To speak with a live agent, you need to say “I am a policy holder” or press 1, then say “make a payment”, after that say “representative” and stay on the line (typical waiting time is about 15-20 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • Say “I am a policy holder” or press 1.
  • Say “Account manager” or press 2.
  • Say “Medical Provider” or press 3.
  • Say “Sales” or press 4.

Aflac Customer Service Hours

Live customer service representatives from Aflac are available from 9am to 7pm Monday-Friday, Saturday-Sunday closed.

Aflac Customer Support Phones

  • Aflac Customer Support Phone is 1-800-992-3522. Live customer service representatives from Aflac are available from 9am to 7pm Monday-Friday, Saturday-Sunday closed.
  • For Aflac NY Customer Service you need to dial 1-800-366-3436.
  • For Medicare Supplement Policyholders (if your Medicare Supplement Policy was issued on or after 10/01/2012) you need to dial 1-855-207-2078.
  • For Medicare Supplement Policyholders (if your Medicare Supplement Policy was issued prior to 10/01/2012) you need to dial 1-800-992-3522.
  • For Broker Relations you need to dial 1-888-861-0251.
  • For Investor Relations you need to dial 1-800-235-2667.
  • For Reporting Fraud you need to dial 1-800-578-3107.
  • For Sales Opportunities you need to dial 1-800-488-1771.
  • For Shareholder Services you need to dial 1-800-227-4756.

Aflac Social Networks Customer Service

Aflac Mailing Addresses

Aflac
Consumer Response and Resolution Department
PO Box 5388
Columbus, GA 31906-0388

Aflac Live Chat Support

You can start a live chat session with a Aflac Support Agent on the Aflac Support page. To speak with a live agent, you need to press the “Chat with Us” orange button.

Aflac support e-mail

Aflac Help Center

Aflac Opening Hours

Monday 9am to 7pm
Tuesday 9am to 7pm
Wednesday 9am to 7pm
Thursday 9am to 7pm
Friday 9am to 7pm
Saturday closed
Sunday closed

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