How to Talk to a Live Person in Aetna Customer Service

If you need to contact a live person in Aetna customer service you need to dial 1-877-204-9186. To speak with a live agent, you need to press 3 at the first prompt and stay on the line (typical waiting time is about 2-3 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you are a policy holder say “member” or press 1.
  • If you are medical or dental professional say “healthcare professional” or press 2.
  • If you are not yet an Aetna member say “inquiry” or press 3.
  • For more information press star.

Aetna Customer Service Hours

Live customer service representatives from Aetna are available 24 hours a day, seven days a week.

Aetna Customer Service Phones

  • Aetna customer service phone number is 1-877-204-9186.
  • For general inquiries you can reach Aetna Corporate Headquarters at 1-800-872-3862. Live customer service agents are available from 8am to 6pm EST Monday-Friday.
  • For help with signing up you need to dial 1-800-225-3375. Live customer service agents are available from 8am to 6pm EST Monday-Friday.
  • For questions about Pharmacy or Aetna Rx Home Delivery you need to dial 1-888-792-3862. Live customer service agents are available from 7am to 11pm EST Monday-Friday and from 7am to 9.30pm EST Saturday, from 8am to 6pm EST Sunday.

Aetna Social Networks Customer Service

Aetna Mailing Addresses

Aetna Corporate Offices:
Aetna Inc.
151 Farmington Avenue
Hartford, CT 06156

Aetna pharmacy claims:
Aetna Pharmacy Management
P.O. Box 52444
Phoenix, AZ 85072-2444

Mail-order drug ordering address:
Aetna Rx Home Delivery
P.O. Box 417019
Kansas City, MO 64179-9892

Aetna e-mail Customer Service

To contact Aetna via e-mail use Aetna e-mail contact form.

Aetna Live Chat Support

Aetna doesn’t offer live chat support. Best way to contact Aetna is to call them at 1-877-204-9186.