If you need to contact a live person in Aetna customer service you need to dial 1-877-204-9186. To speak with a live agent, you need to press 3 at the first prompt and stay on the line (typical waiting time is about 2-3 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- If you are a policy holder say “member” or press 1.
- If you are medical or dental professional say “healthcare professional” or press 2.
- If you are not yet an Aetna member say “inquiry” or press 3.
- For more information press star.
Aetna Customer Service Hours
Live customer service representatives from Aetna are available 24 hours a day, seven days a week.
Aetna Customer Service Phones
- Aetna customer service phone number is 1-877-204-9186.
- For general inquiries you can reach Aetna Corporate Headquarters at 1-800-872-3862. Live customer service agents are available from 8am to 6pm EST Monday-Friday.
- For help with signing up you need to dial 1-800-225-3375. Live customer service agents are available from 8am to 6pm EST Monday-Friday.
- For questions about Pharmacy or Aetna Rx Home Delivery you need to dial 1-888-792-3862. Live customer service agents are available from 7am to 11pm EST Monday-Friday and from 7am to 9.30pm EST Saturday, from 8am to 6pm EST Sunday.
Aetna Social Networks Customer Service
- Aetna customer service could be contacted via Aetna Facebook page. Typically customer service replies within an hour.
- You can also reach Aetna support via Aetna Twitter page or via Aetna help Twitter page.
- You can view latest Aetna videos on Aetna Youtube page
Aetna Mailing Addresses
Aetna Corporate Offices:
151 Farmington Avenue
Hartford, CT 06156
Aetna pharmacy claims:
Aetna Pharmacy Management
P.O. Box 52444
Phoenix, AZ 85072-2444
Mail-order drug ordering address:
Aetna Rx Home Delivery
P.O. Box 417019
Kansas City, MO 64179-9892
Aetna e-mail Customer Service
To contact Aetna via e-mail use Aetna e-mail contact form.
Aetna Live Chat Support
Aetna doesn’t offer live chat support. Best way to contact Aetna is to call them at 1-877-204-9186.
View Aetna headquarters location on a map.
Reach Real Person in Aetna by Phone, Live Chat, Social Network
Make sure that you tried multiple options when reaching customer service. If live customer service agent is not available by phone, try live chat as a shortcut. Frequently direct message via Aetna Facebook account or Aetna Twitter account may get you a customer representative quicker and sometimes even 24/7, so try it too. If you want to file a complaint or submit a positive feedback you may leave your comment or complaint under Instagram or Youtube post and in many cases the business will respond to it. For your convenience all of these customer service contact options for Aetna are provided above.
What to do if Aetna Contact Number Is Not Working?
It is typical that customer service menu options change with time. Customer support options and even contact numbers might be removed and added. If you have problems with getting a real person in Aetna customer service with instructions above please leave the comment in the comments section below and we will improve this guide. We are constantly monitoring the customer service contact numbers, e-mail and chats to make sure the instructions on How to Talk to a Live Person in Aetna Customer Service are the most accurate.
If you successfully reached a live customer service agent in Aetna please leave your instructions in the comments section below so everyone can use it.