If you need to speak to a live customer service representative in Hotels.com customer service you need to dial 1-800-246-8357. To speak with a live agent, you need to press 1 (for English), then 5 (for questions about billing or something else), press 2 (for otherwise), after enter your confirmation number and stay on the line (typical waiting time is about 1-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• To cancel a booking press 1.
• To change a booking press 2.
• To find details about a booking press 3.
• For questions about the Hotels.com Visa rewards card press 4.
• For questions about billing or something else press 5.
• To repeat these options press 7.

Hotels.com Customer Service Hours

Live customer service representatives from Hotels.com are available 24 hours a day seven days a week.

Hotels.com Customer Support Phones

• Hotels.com Customer Support Phone is 1-800-246-8357. Live customer service representatives from Hotels.com are available 24 hours a day seven days a week.
• For Hotel Booking Protection Plan you need to dial 1-855-266-4982.
• For Hotel Booking Protection Plus you need to dial 1-855-334-3812.

Hotels.com Social Networks Customer Service

• Hotels.com customer service could be contacted via Hotels.com Facebook page. Typically Hotels.com customer service representative replies within an hour.
• You can also reach Hotels.com support via Hotels.com Twitter page
• You can view latest Hotels.com photos on Hotels.com Instagram page
• You can view latest Hotels.com videos on Hotels.com Youtube page
• You can message a live customer service representative using Hotels.com Linkedin page

Hotels.com Mailing Addresses

Corporate Office Address:
Hotels.com, L.P.
5400 LBJ Freeway, Suite 500
Dallas, Texas 75240
United States

Hotels.com Live Chat Support

You can start a live chat session with a Hotels.com Support Agent on the Hotels.com Support page. To speak with a live agent, you need to press the “Chat” icon in the bottom right of your screen.

Hotels.com support e-mail

• For Gift Card Customer Support send an e-mail to [email protected]

Hotels.com Fax Number

Hotels.com does not have a fax number. Instead you can use 1-800-246-8357 phone number to contact Hotels.com.

Hotels.com Help Center

• You can get more information about Hotels.com Customers on the Hotels.com Customers Support page.

Hotels.com Opening Hours

24/7