Number for Live PersonIf you need to speak to a live customer service representative in OptumRx customer service you need to dial 1-800-356-3477. To speak with a live agent, you need to say “member”, then say your date of birth, after say “speak with an agent” and stay on the line (typical waiting time is about 10-20 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- For refills by mail press or say 1.
- For order status press or say 2.
- To renew a prescription press or say 3.
- For coverage details press or say 4.
- For prior authorization status press or say 5.
OptumRx Customer Service Hours
Live customer service representatives from OptumRx are available 24 hours a day seven days a week.
OptumRx Customer Support Phones
- OptumRx Customer Support Phone is 1-800-356-3477. Live customer service representatives from OptumRx are available 24 hours a day seven days a week.
- For Commercial Contacts you need to dial 1-855-842-6337.
- For Medicare Prescription Drug Plan Members (PDP) you need to dial 1-877-889-5802.
- For Medicare Advantage Prescription Drug plan members (MAPD) you need to dial 1-877-889-6358.
- For Specialty Pharmacy you need to dial 1-855-427-4682.
- For Technical website issues or password resets you need to dial 1-800-788-4863.
- For Prior authorization or exception request you need to dial 1-800-711-4555.
OptumRx Social Networks Customer Service
- You can reach OptumRx support via OptumRx Twitter page
OptumRx Mailing Addresses
For claim reimbursement:
OptumRx Claims Department
PO Box 650629
Dallas, TX 75265-0629
For order forms:
OptumRx
PO Box 2975
Mission, KS 66201
OptumRx Live Chat Support
OptumRx doesn’t offer live chat support. The best way to contact OptumRx is to call them at 1-800-356-3477.
OptumRx support e-mail
- For wrong information on the pharmacy directory send an e-mail to [email protected]
OptumRx Fax Number
OptumRx does not have a fax number. Instead you can use 1-800-356-3477 phone number to contact OptumRx.
OptumRx Help Center
- You can get more information about OptumRx Customers on the OptumRx Customers Support page.
OptumRx Opening Hours
24/7