If you need to speak to a live customer service representative in Capital One Auto Finance customer service you need to dial 1-800-946-0332. To speak with a live agent, you need to press pound (if you don’t know your 13 digits account number), then enter 9 digits your social security number, enter your birthdate, after press 3 (if you calling about a loan that has been paid off) and stay on the line (typical waiting time is about 1-5 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• If you’re a dealership or an insurance provider press 1.
• If you currently have an open auto loan with us press 2.
• If you calling about a loan that has been paid off press 3.
• If you’re interested an applying for a new auto loan press 4.
• If you’re calling about a Capital One Credit Card or bank account press 5.
• To hear this menu again press the star key.

Capital One Auto Finance Customer Service Hours

Live customer service representatives from Capital One Auto Finance are available from 9am to 8pm ET Monday-Friday, Saturday-Sunday closed.

Capital One Auto Finance Customer Support Phones

• Capital One Auto Finance Customer Support Phone is 1-800-946-0332. Live customer service representatives from Capital One Auto Finance are available from 9am to 8pm ET Monday-Friday, Saturday-Sunday closed.
• For New and Used Financing Applications you need to dial 1-800-689-1789. Live customer service representatives are available from 9am to 9pm ET Monday-Friday, from 10am to 7pm ET Saturday, Sunday closed.
• For Auto Refinance Applications you need to dial 1-833-292-8336. Live customer service representatives are available from 9am to 9pm ET Monday-Friday, Saturday-Sunday closed.

Capital One Auto Finance Mailing Addresses

Payments:
Capital One Auto Finance
P.O. Box 60511
City of Industry, CA 91716

Overnight Payments:
Capital One Auto Finance
Attn: Payment Processing
2525 Corporate Place
2nd floor Suite #250
Monterey Park, CA 91754

Correspondence:
Capital One Auto Finance
7933 Preston Road
Plano, TX 75024-2302

Physical Damage Department:
Capital One Auto Finance
7933 Preston Road
Plano, TX 75024-2302

Capital One Auto Loan Live Chat Support

Capital One Auto Loan doesn’t offer live chat support. The best way to contact Capital One Auto Loan is to call them at 1-800-946-0332.

Capital One Auto Loan support e-mail

To contact Capital One Auto Loan via e-mail you need to go to the Capital One Auto Loan Contact page, fill in the form and press the “Submit” button.

Capital One Auto Loan Fax Number

• Existing Customers: 1-866-722-0410
• Correspondence: 1-866-722-0410

Capital One Auto Finance Help Center

• You can get more information about Capital One Auto Finance Customers on the Capital One Auto Finance Customers Support page.

Capital One Auto Finance Opening Hours

Monday 9am to 8pm ET
Tuesday 9am to 8pm ET
Wednesday 9am to 8pm ET
Thursday 9am to 8pm ET
Friday 9am to 8pm ET
Saturday closed
Sunday closed