If you need to talk to a live customer service representative in Navient you need to dial 1-888-272-5543. On a first prompt say “Representative”. When the voice will ask you to specify what you’re calling about say the subject of your call. On the next prompt say “Representative” again and the system will ask you to enter your account information. Once you are done with that you will get connected to a live customer service representative.

Navient Customer Service Options

Navient Customer Service Hours

Navient live customer service agents are available Monday–Thursday 8am–9pm and Friday 8am–8pm EST.

Navient Customer Service Phone Number and Fax

Navient customer service phone number for private, FFELP and HEAL student loans is 1-888-272-5543. Navient customer service fax number for FFELP and HEAL loans is 1-800-848-1949. International fax number for FFEL and HEAL is 001-570-821-6585. Navient customer service fax number for private loans is 1-800-443-9723. International fax for FFEL and HEAL number is 001-317-841-1713.

Navient customer service phone number for U.S. Department of Education Student Loans is 1-800-722-1300. International phone number is 1-317-806-0580. Navient customer service fax number for U.S. Department of Education Student Loans is 1-866-266-0178. The international fax number is 001-570-706-8563.

Navient customer service phone number for Military Service Members is 1-855-284-4879. International toll-free phone number for Military Service Members is 001-888-272-5543. International toll (charges apply) phone number for Military Service Members is 001-317-570-7397. Fax number for Military Service Members is 800-848-1949. International fax number for Military Service Members is 001-317-578-6700.

Navient customer service phone number for School Aid Offices is 888-272-4665. Navient fax number for School Aid Offices is 800-848-1949.

Navient Social Networks Customer Service

• Navient customer service could be contacted via message or e-mail on Navient Facebook page
• You can also message Navient support via Navient Twitter page
• You can view latest Navient videos on Navient Youtube page

Navient Live Chat Support

While Navient doesn’t offer Live Chat support it is easy to connect with them at 888-272-5543 or other phone numbers listed above.

Navient support e-mail

For Navient Military Benefits you should e-mail to [email protected].

For Navient School Aid Offices COLLEGESERV you should e-mail to [email protected].

For Navient School Aid Offices electronic services e-mail to [email protected].

Navient Help Center

You can ask a question about Navient and find more customer service information on the Navient Contact Us page.

Navient Mailing Addresses

FFELP and HEAL Student Loans

Loan Payments:
Navient
P.O. Box 9533
Wilkes-Barre, PA 18773-9533

Cosigner Loan Payments:

Navient
P.O. Box 9555
Wilkes-Barre, PA 18773-9555

General Correspondence and Submitting Documents:
Navient
P.O. Box 9500
Wilkes-Barre, PA 18773-9500

U.S. Department of Education Student Loans

Loan Payments:
Navient – U.S. Department of Education Loan Servicing
P.O. Box 740351
Atlanta, GA 30374-0351

General Correspondence:
Navient – U.S. Department of Education Loan Servicing
P.O. Box 9635
Wilkes-Barre, PA 18773-9635

Private Student Loans

Loan Payments:
Navient
P.O. Box 9000
Wilkes-Barre, PA 18773-9000

Cosigner Loan Payments:

Navient
P.O. Box 9988
Wilkes-Barre, PA 18773-9988

General Correspondence and Submitting Documents:
Navient
P.O. Box 9640
Wilkes-Barre, PA 18773-9640