If you need to speak to a live customer service representative in Travelers Insurance customer service you need to dial 1-800-252-4633. To speak with a live agent, you need to press or say 2 (if you are calling to obtain or provide information about an existing claim), then press or say 5 (for all other inquiries), after say “I don’t have it” and stay on the line (typical waiting time is about 3-20 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• If you are calling to report a new claim press or say 1.
• If you are calling to obtain or provide information about an existing claim press or say 2.
• If you need immediate roadside assistance for something other than an accident or a requesting reimbursement for services is already provided press or say 3.
• If you have a question regarding your auto or homeowners policy press or say 4.
• To return to the main menu press the star key.

Travelers Customer Service Hours

Live customer service representatives from Travelers are available 24 hours a day seven days a week.

Travelers Customer Support Phones

• Travelers Customer Support Phone is 1-800-252-4633. Live customer service representatives from Travelers are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
• To Get a Quote you need to dial 1-866-629-1485. Live customer service representatives from Sephora are available from 8am to 11pm ET Monday-Friday, from 8:30am to 6:30pm ET Saturday, from 8:30am to 6:00pm ET Sunday.
• For Billing and Policy Service Questions you need to dial 1-800-842-5075. Live customer service representatives are available 24 hours a day seven days a week.
• To Report a Claim you need to dial 1-800-252-4633. Live customer service representatives are available 24 hours a day seven days a week.
• To Check Status of a Claim you need to dial 1-800-252-4633. Live customer service representatives from Travelers are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
• For MyTravelers® Technical Assistance you need to dial 1-877-754-0481. Live customer service representatives from Travelers are available from 8am to 8pm Monday-Friday ET, Saturday-Sunday closed.
• For Roadside Assistance you need to dial 1-800-252-4633.
• For Billing Questions you need to dial 1-800-252-2268. Live customer service representatives from Travelers are available from 8am to 7pm Monday-Friday ET, Saturday-Sunday closed.

Travelers Social Networks Customer Service

• Travelers customer service could be contacted via Travelers Insurance Facebook page. Typically Travelers customer service representative replies within an hour.
• You can also reach Travelers support via Travelers Twitter page
• You can view latest Travelers photos on Travelers Instagram page
• You can view latest Travelers videos on Travelers Youtube page
• You can message a live customer service representative using Travelers Linkedin page

Travelers Mailing Addresses

Personal Insurance payments:
Travelers Personal Insurance
PO BOX 660307
Dallas, TX 75266-0307

Investor Relations:
Travelers
Attn: Shareholder Services
One Tower Square
Hartford, CT 06183

Business Insurance payments:
Travelers CL Remittance Center
PO BOX 660317
Dallas, TX 75266-0317

Consumer Affairs (Complaints):
Travelers
Attn: Consumer Affairs
One Tower Square
Hartford, CT 06183

Travelers Live Chat Support

Travelers doesn’t offer live chat support. The best way to contact Travelers is to call them at 1-800-252-4633.

Sephora support e-mail

To contact Sephora via e-mail you need to go to the Sephora Contact page, fill in the form and press the “Send Email” black button.

Travelers Fax Number

Travelers does not have a fax number. Instead you can use 1-800-252-4633 phone number to contact Travelers.

Travelers Help Center

• You can get more information about Travelers Customers on the Travelers Customers Support page.

Travelers Opening Hours

Monday 8am to 5pm
Tuesday 8am to 5pm
Wednesday 8am to 5pm
Thursday 8am to 5pm
Friday 8am to 5pm
Saturday closed
Sunday closed