Number for Live PersonIf you need to speak to a live customer service representative in Erie Insurance customer service you need to dial 1-800-458-0811. To speak with a live agent, you need to press 4 (for customer service, including billing and payment questions), then press 5 (for all other questions) and stay on the line (typical waiting time is about 5-10 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- If you know party’s extension press 1.
- For claims press 2.
- For life insurance or annuities press 3.
- For customer service, including billing and payment question press 4.
If you press 4 in the above menu you will get the following sub-menu:
- To make a payment press 1.
- For your vehicle identification card or copy of your declaration page press 2.
- For billing inquiry press 4.
- For all other questions press 5.
Erie Insurance Customer Service Hours
Live customer service representatives from Erie Insurance are available from 8am to 11pm ET Monday-Friday, from 9am to 4:30pm ET Saturday, Sunday closed.
Erie Customer Support Phones
- Erie Customer Support Phone is 1-800-458-0811. Live customer service representatives from Erie Insurance are available from 8am to 11pm ET Monday-Friday, from 9am to 4:30pm ET Saturday, Sunday closed.
- For ERIE’s Roadside Service you need to dial 1-800-FOR-ERIE (1-800-367-3743). Live customer service representatives from Erie Insurance are available 24/7.
- For Windshield and auto glass repairs you need to dial 1-800-552-3743.
- For Workers’ compensation claims you need to dial 1-855-492-3665.
- To Contact Erie Family Life Insurance you need to dial 1-800-458-0811. Live customer service representatives from Erie Insurance are available from 8am to 5:30pm Monday-Friday, Saturday-Sunday closed.
- For ERIE’s Fraud Hotline you need to dial 1-800-368-6696.
- To Contact Erie Insurance Investor Relations you need to dial 1-800-458-0811.
Erie Social Networks Customer Service
- Erie customer service could be contacted via Erie Insurance Facebook page. Typically Erie Insurance customer service representative replies within an hour.
- You can also reach Erie Insurance support via Erie Insurance Twitter page
Erie Mailing Addresses
Erie Insurance Group 100 Erie Insurance Place Erie, PA 16530-1104
Mail Payments
Erie Family Life Insurance Company
100 Erie Insurance Place
Erie, PA 16530
All Other Correspondence
Erie Family Life Service Center
P.O. Box 83026
Lincoln, NE 68501-3026
Erie Insurance Live Chat Support
Erie Insurance doesn’t offer live chat support. The best way to contact Erie Insurance is to call them at 1-800-458-0811.
Erie Insurance support e-mail
To contact Erie Insurance via e-mail you need to go to the Erie Insurance Customer Care page, fill in the form and press the “Submit” button.
Erie Insurance Help Center
- You can get more information about Erie Insurance Customers on the Erie Insurance Customers Support page.
Erie Insurance Opening Hours
Monday 8am to 11pm
Tuesday 8am to 11pm
Wednesday 8am to 11pm
Thursday 8am to 11pm
Friday 8am to 11pm
Saturday 9am to 4:30pm
Sunday closed