Number for Live PersonIf you need to speak to a live customer service representative in Securus customer service you need to dial 1-800-844-6591. To speak with a live agent, you need to enter the 10-digit phone number for your account, then enter the 5-digit zip code of your mailing address, press 4 (for none of these), after press 4 (for any other questions) and stay on the line (typical waiting time is about 3-20 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- To block or unblock your account press 1.
- To hear call rates press 2.
- For billing questions press 3.
- For none of these press 4.
- To go back up to the previous menu press 5.
- To hear these options again press 9.
Securus Customer Service Hours
Live customer service representatives from Securus are available 24 hours a day seven days a week.
Securus Customer Support Phones
- Securus Customer Support Phone is 1-800-844-6591 or 1-972-734-1111 (calling from mobile device). Live customer service representatives from Securus are available 24 hours a day seven days a week.
- For Securus Video ConnectSM Information you need to dial 1-877-578-3658.
Securus Social Networks Customer Service
- Securus customer service could be contacted via Securus Tech Facebook page. Typically Securus customer service representative replies within an hour.
- You can also reach Securus support via Securus Technologies Twitter page
- You can message a live customer service representative using Securus Linkedin page
- You can view latest Securus videos on Securus Technologies Youtube page
Securus Mailing Addresses
GENERAL CORRESPONDENCE:
Securus Correctional Billing Services
PO Box 1109
Dallas, Texas 75001
CHECK PAYMENTS:
Securus Correctional Billing Services
PO Box 650757
Dallas, Texas 75265-0757
Securus Live Chat Support
You can start a live chat session with a Securus Support Agent on the Securus Support page. To speak with a live agent, you need to press the “Online Chat” button. Chat is available from 12:00am to 12:01am CDT Monday-Sunday.
Securus support e-mail
To contact Securus via e-mail you need to go to the Securus Support page, fill in the form and press the “Continue” button.
Securus Help Center
- You can get more information about Securus Customers on the Securus Customers Support page.
Securus Opening Hours
24/7