If you need to speak to a live customer service representative in Entergy customer service you need to dial 1-800-368-3749. To speak with a live agent, you need to say “Residential” or press 1 (if you are Residential Customer), then press 5 (for anything else), after say “Question” or press 5 and stay on the line (typical waiting time is about 5-10 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• If you are Residential Customer say “Residential” or press 1.
• If you’re a Commercial Customer or landlord say “Business” or press 2.

If you say “Residential” or press 1 in the above menu you will get the following sub-menu:

• Say “Gas leak” or press 1.
• Say “Power problem” or press 2.
• Say “Billing” or press 3.
• Say “Moving” or press 4.
• Say “Anything else” or press 5.

Entergy Customer Service Hours

Live customer service representatives from Entergy are available from 7am to 7pm Monday-Friday, Saturday-Sunday closed.

Entergy Customer Support Phones

• Entergy Customer Support Phone is 1-800-368-3749. Live customer service representatives from Entergy are available from 7am to 7pm Monday-Friday, Saturday-Sunday closed.
• To REPORT AN EMERGENCY you need to dial 1-800-968-8243. Live customer service representatives are available 24/7.
• For QUICK AND EASY TRANSACTIONS you need to dial 1-800-368-3749 (automated telephone system).

Entergy Social Networks Customer Service

• Entergy customer service could be contacted via Entergy Facebook page. Typically Entergy customer service representative replies within an hour.
• You can also reach Entergy support via Entergy Twitter page
• You can view latest Entergy photos on Entergy Instagram page
• You can view latest Entergy videos on Entergy Youtube page
• You can message a live customer service representative using Entergy Linkedin page

Entergy Mailing Addresses

P.O. Box 61000
L-ENT-14B
New Orleans, LA 70161
Attention: Web Communications Manager

Entergy Support Community

You can get the answers to your questions about Entergy on the Entergy Forum page. Community Support representative are available 24 hours a day seven days a week.

Entergy Live Chat Support

Entergy doesn’t offer live chat support. The best way to contact Entergy is to call them at 1-800-368-3749.

Entergy support e-mail

Entergy doesn’t offer live support via e-mail.

Entergy Help Center

• You can get more information about Entergy Customers on the Entergy Customers Support page.

Entergy Opening Hours

Monday 7am to 7pm
Tuesday 7am to 7pm
Wednesday 7am to 7pm
Thursday 7am to 7pm
Friday 7am to 7pm
Saturday closed
Sunday closed