If you need to speak to a live customer service representative in TUI customer service you need to dial 0203-451-2688. To speak with a live agent, you need to press 1 (to book a new holiday) and stay on the line (typical waiting time is about 10-15 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• To book a new holiday press 1.
• If you already got a booking but has not departed yet press 2.
• If you have just got back and you want to tell us about your experience press 3.

If you press 1 in the above menu you will get the following sub-menu:

• For new Marella cruise or TUI river cruise press 1.
• If you are booking with more than 9 passengers press 2.
• For any other new holidays press 3.

TUI Customer Service Hours

Live customer service representatives from TUI are available from 9am to 7pm Monday-Friday, from 9am to 5pm Saturday, from 10am to 5pm Sunday.

TUI UK Customer Support Phones

• TUI Customer Support Phone is 0203-451-2688. Live customer service representatives from TUI are available from 9am to 7pm Monday-Friday, from 9am to 5pm Saturday, from 10am to 5pm Sunday.
• If you require special assistance, or would to discuss your accessibility or welfare requirements you need to dial 0203-451-2585. Live customer service representatives are available from 9am to 7pm Monday-Friday, from 9am to 5pm Saturday, from 10am to 5pm Sunday.
• For Marella Cruises you need to dial 0203-636-1862.
• For Marella Memories you need to dial 0203-636-1439.
• For Weddings And Renewal Of Vows you need to dial 0203-451-2716. Live customer service representatives are available from 7am to 7pm Monday-Friday, Saturday-Sunday.
• For Holidays for groups of 10 or more passengers you need to dial 0203-451-2684. Live customer service representatives are available from 9am to 7pm Monday-Friday, from 9am to 5pm Saturday, from 10am to 5pm Sunday.
• For Praise & Feedback you need to dial 0203-451-2699. Live customer service representatives are available from 7am to 7pm Monday-Friday, Saturday-Sunday.

TUI Social Networks Customer Service

• TUI customer service could be contacted via TUI Facebook page. Typically TUI customer service representative replies within an hour.
• You can also reach TUI support via TUI UK Twitter page
• You can view latest TUI photos on TUI UK Instagram page
• You can view latest TUI videos on TUI UK Youtube page

TUI Live Chat Support

TUI doesn’t offer live chat support. The best way to contact TUI is to call them at 0203-451-2688.

TUI support e-mail

• To contact a rep digitally through TUI Guest Experience Centre via e-mail use the following TUI flight delays contact form
• To contact Weddings And Renewal Of Vows send an e-mail to [email protected]

TUI Help Center

• You can get more information about TUI Customers on the TUI Customers Support page.

TUI Opening Hours

Monday 9am to 7pm
Tuesday 9am to 7pm
Wednesday 9am to 7pm
Thursday 9am to 7pm
Friday 9am to 7pm
Saturday 9am to 5pm
Sunday 10am to 5pm