Number for Live PersonIf you need to speak to a live customer service representative in Universal Credit UK customer service you need to dial 0800-328-5644. To speak with a live agent, you need to stay on the line (typical waiting time is about 2-5 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- If you are calling about Universal Credit appointment press 1.
- For Universal Credit query press 2.
- To make a new claim for New Style Employment and Support Allowance (ESA) press 3.
- To apply for an advance payment press 4.
Universal Credit Customer Service Hours
Live customer service representatives from Universal Credit are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
Universal Credit Customer Support Phones
- Universal Credit UK Customer Support Phone is 0800-328-5644. Live customer service representatives from Universal Credit are available from 8am to 6pm Monday-Friday, Saturday-Sunday closed.
- For Universal Credit helpline (Welsh language) you need to dial 0800-328-1744.
- To Apply for ‘new style’ JSA online or contact the Jobcentre Plus helpline you need to dial 0800-055-6688. Live customer service representatives from Universal Credit are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
- For Jobcentre Plus (Welsh language) you need to dial 0800-012-1888.
- If you have a query about an existing claim for ‘new style’ ESA or JSA you need to dial 0800-169-0310. Live customer service representatives are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
Universal Credit Customer Support Textphones
- Universal Credit helpline is 0800-328-1344.
- Apply for ’new style’ JSA is 0800-023-4888.
- Contact the Jobcentre Plus helpline is 0800-169-0314.
Universal Credit Live Chat Support
Universal Credit doesn’t offer live chat support. The best way to contact Universal Credit is to call them at 0800-328-5644.
Universal Credit support e-mail
Universal Credit doesn’t offer live support via e-mail.
Universal Credit Help Center
- You can get more information about Universal Credit Customers on the Universal Credit Customers Support page.
Universal Credit Opening Hours
Monday 8am to 6pm
Tuesday 8am to 6pm
Wednesday 8am to 6pm
Thursday 8am to 6pm
Friday 8am to 6pm
Saturday closed
Sunday closed