If you need to speak to a live customer service representative in TXU Energy customer service you need to dial 1-800-818-6132. To speak with a live agent, you need to press 1 (to continue your call) and stay on the line (typical waiting time is about 1-2 minutes).

TXU Energy Customer Service Hours

Live customer service representatives from TXU Energy are available 24/7.

TXU Customer Support Phones

• TXU Customer Support Phone is 1-800-818-6132. Live customer service representatives from TXU Energy are available 24/7.
• For DFW Area Customer Support Phone you need to dial 1-972-791-2888.
• For New Customer Sales (Residential) you need to dial 1-855-750-0899.
• For Business/Commercial Customer Support Phone you need to dial 1-888-399-5501. Live customer service representatives from TXU Energy are available from 7am to 7pm Monday-Friday, Saturday-Sunday closed.
• For New Customer Sales (Business/Commercial) you need to dial 1-855-881-0489. Live customer service representatives from TXU Energy are available from 7am to 7pm Monday-Friday, from 8am to 5pm Saturday, Sunday closed.
• For Apartment & Property Management Services you need to dial 1-800-316-2135. Live customer service representatives from TXU Energy are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
• For Construction & Builder Services you need to dial 1-800-711-9112. Live customer service representatives from TXU Energy are available from 8am to 5:30pm Monday-Friday, Saturday-Sunday closed.

TXU Energy Social Networks Customer Service

• TXU Energy customer service could be contacted via TXU Energy Facebook page. Typically TXU Energy customer service representative replies within an hour.
• You can also reach TXU Energy support via TXU Energy Twitter page
• You can message a live customer service representative using TXU Energy Linkedin page

TXU Energy Mailing Addresses

TXU Energy Retail Company LLC
Attn: Legal
6555 Sierra Drive
Irving, TX 75039

TXU Energy Live Chat Support

You can start a live chat session with a TXU Energy Support Agent on the TXU Energy Contact Support page. To speak with a live agent, you need to press the “Chat” icon in the bottom right corner of the page.

TXU Energy support e-mail

• To contact TXU Energy via e-mail you need to go to the TXU Energy Contact page, fill in the form and press the “Submit” button.
• For Apartment & Property Management Services send an e-mail to [email protected]
• For Construction & Builder Services send an e-mail to [email protected]
• For TXU Energy support questions send an e-mail to [email protected]

TXU Energy Help Center

• You can get more information about TXU Energy Customers on the TXU Energy Customers Support page.

TXU Energy Opening Hours

Available 24/7