New York State Department of Motor Vehicles Customer Service | Talk to a Live Person in NY DMV

If you need to speak to a live customer service representative in the New York State Department of Motor Vehicles customer service you need to dial 1-518-486-9786 or 1-800-698-2931. To speak with a live agent, you need to press 1 (for English), press 2 (for any other location), then press 2 (for all other DMV related questions), press 1 (to process a transaction or change your address online and need help or have any other questions), after press 5 (for any other questions or to speak with a representative) and stay on the line (typical waiting time is about 20-40 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

  • If you live in the countries of Albany, Onondaga, Nassau, Rocklin or Westchester or in the five boroughs of New York City press 1.
  • For any other location press 2.

If you press 2 in the above menu you will get the following sub-menu:

  • If you need help making a reservation or with a meal in or Dropbox transaction press 1.
  • For all other DMV related questions press 2.

NY DMV Customer Service Hours

Live customer service representatives from NY DMV are available from 8am to 4:30pm ET Monday-Friday, Saturday-Sunday closed.

New York State Department of Motor Vehicles Customer Support Phones

  • NY DMV Customer Support Phone is 1-518-486-9786 or 1-800-698-2931. Live customer service representatives from NY DMV are available from 8am to 4:30pm ET Monday-Friday, Saturday-Sunday closed.
  • For Telecommunications Device for the Deaf (TDD) you need to dial 711 or 1-800-662-1220 (have the relay operator dial 1-518-486-9786).
  • For Bad Check you need to dial 1-518-474-5766. Live customer service representatives are available from 9am to 3pm Monday-Friday, Saturday-Sunday closed.
  • For Clean Pass Vehicles you need to dial 1-518-486-9786. Live customer service representatives are available from 8am to 4pm Monday-Friday, Saturday-Sunday closed.
  • For Division of Safety and Business Hearings you need to dial 1-518-474-1509. Live customer service representatives are available from 8am to 4pm Monday-Friday, Saturday-Sunday closed.
  • For Insurance Services Bureau you need to dial 1-518-474-0700. Live customer service representatives are available from 8:30am to 4:15pm Monday-Friday, Saturday-Sunday closed.
  • For Personalized and Custom Plates you need to dial 1-518-402-4838. Live customer service representatives are available from 8am to 4pm Monday-Friday, Saturday-Sunday closed.
  • For Refund/Credit Card you need to dial 1-518-474-0904. Live customer service representatives are available from 9am to 3pm Monday-Friday, Saturday-Sunday closed.
  • For Salvage exam scheduling and transport permits you need to dial 1-518-486-6560.
  • For Salvage paperwork and salvage titles you need to dial 1-518-473-0399.
  • For Schedule a Road Test you need to dial 1-518-402-2100. Live customer service representatives are available 24/7.
  • For Title Services Bureau you need to dial 0845-241-9560.
  • For Traffic Violations Bureau (TVB) you need to dial 1-718-488-5710.

New York State Department of Motor Vehicles Social Networks Customer Service

NY DMV Live Chat Support

You can start a live chat session with a NY DMV Support Agent on the Vodafone Support page by clicking the “Ask a Question” button in the bottom right corner of the page.

NY DMV support e-mail

NY DMV doesn’t offer live support via e-mail.

New York State DMV Help Center

NYS DMV Opening Hours

You can find more information about NYS DMV opening hours on the NYS DMV Locations Page

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Updated on in State & Regional Agencies