Number for Live PersonIf you need to speak to a live customer service representative in NC Unemployment customer service you need to dial 1-888-737-0259. To speak with a live agent, you need to press 1 (for English), then press 5 (for all other inquiries) and stay on the line (typical waiting time is about 20-30 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- If you need to apply for unemployment or need assistance signing into to your account press 1.
- If you calling to check the status of your claim press 2.
- If you have an appeal and unfavorable unemployment insurance determination, will need assistance filing an appeal press 4.
- For all other inquiries press 5.
- To repeat these menu options press 9.
NC Unemployment Customer Service Hours
Live customer service representatives from NC Unemployment are available from 8am to 6pm Monday-Friday, from 8am to 5pm Saturday, from 12am to 5pm Sunday.
NC Unemployment Customer Support Phones
- NC Unemployment Customer Support Phone is 1-888-737-0259. Live customer service representatives from NC Unemployment are available from 8am to 6pm Monday-Friday, from 8am to 5pm Saturday, from 12am to 5pm Sunday.
- For Pandemic Unemployment Assistance you need to dial 1-866-847-7209.
- For Fraud Hotline you need to dial 1-984-465-9224. Live customer service representatives from NC Unemployment are available from 8am to 5pm Monday-Friday, Saturday-Sunday closed.
- For Employer Call Center with questions or assistance regarding taxes, List of Charges/Potential Charges, sign in and password resets you need to dial 1-866-278-3822. Live customer service representatives from NC Unemployment are available from 8am to 4:30pm Monday-Friday, Saturday-Sunday closed.
NC Division of Employment Security Social Networks Customer Service
- You can reach NC Division of Employment Security support via NC Division of Employment Security Twitter page
- You can view latest NC Division of Employment Security videos on NC Division of Employment Security Youtube page
North Carolina Division of Employment Security Mailing Addresses
Headquarter:
P.O. Box 25903
Raleigh, NC 27611-5903
DES Mailing Address:
P.O. Box 25903
Raleigh, NC 27611-5903
DES Central Office Location:
700 Wade Avenue
Raleigh, NC 27605
NC Unemployment Live Chat Support
You can start a live chat session with a NC Unemployment Support Agent on the NC Unemployment Support page. To speak with a live agent, you need to press the “Ask Us anything..” button in the bottom right corner, then press the “Chat with Us” button, choose the question and start chat.
NC Unemployment support e-mail
- To contact the Customer Call Center with questions regarding benefits and assistance with unemployment insurance claims, sign in or password resets use the following NC Unemployment Customer Contact Form.
- For Employer Tax Assistance send an e-mail to [email protected]
- For UI Sides Employer Support & Inquiry send an e-mail to [email protected]
- For Pryor Gibson, Assistant Secretary send an e-mail to [email protected]
- To report suspected unemployment fraud to the N.C. Division of Employment Security use the following NC Report Unemployment Fraud Contact Form.
NC Unemployment Help Center
- You can get more information about NC Unemployment Customers on the NC Unemployment Customers Support page.
NC Unemployment Opening Hours
Monday 8am to 6pm
Tuesday 8am to 6pm
Wednesday 8am to 6pm
Thursday 8am to 6pm
Friday 8am to 6pm
Saturday 8am to 5pm
Sunday 12am to 5pm