If you need to contact a live person in RBC customer service you need to dial 1-800-769-2511. To speak with a live agent, you need to say “speak with the representative”, then say the question you are inquiring about, after entering the card number or say “I don’t have one” and stay on the line (typical waiting time is about 15-20 minutes).

Alternatively you can use the following other options available in the customer service phone menu:

• Say “What is the balance in my account?”
• Say “I want to apply for a personal loan” etc.

RBC Customer Service Hours

RBC live customer service agents are available 24 hours a day seven days a week.

RBC Phone Customer Service

• RBC customer service phone number is 1-800-769-2511. RBC live customer service agents are available 24 hours a day seven days a week.
• For TTY you need to dial 1-800-661-1275.
• For Business Banking you need to dial 1-800-769-2520.
• For TTY you need to dial 1-800-661-1275.
• For Online Banking and Mobile Banking you need to dial 1-800-769-2555.
• For RRSPs, RESPs, TFSAs Mutual Funds & GICs you need to dial 1-800-463-3863.
• For RBC Direct Investing™ you need to dial 1-800-769-2560.
• For RBC Dominion Securities you need to dial 1-888-820-8006.
• For Home Protector® Insurance and LoanProtector® Insurance you need to dial 1-800-769-2523.
• For BalanceProtector® Insurance you need to dial 1-888-896-2766.
• For Business Loan Insurance Plan you need to dial 1-800-769-2523.
• For Travel HealthProtector® you need to dial 1-866-625-3508.

RBC Social Networks Customer Service

• RBC customer service could be contacted via RBC Facebook page. Typically RBC customer service representative replies within an hour.
• You can also reach RBC support via RBC Twitter page
• You can view latest RBC photos on RBC Instagram page
• You can view latest RBC videos on RBC Youtube page

RBC Mailing Addresses

RBC Royal Bank:
Royal Bank of Canada
RBC WaterPark Place, 16th floor
88 Queens Quay West
Toronto, ON, M5J 0B8

RBC Direct Investing:
RBC Direct Investing Inc.
Royal Bank Plaza
200 Bay Street, North Tower, P.O. Box 75
Toronto, ON, M5J 2Z5

RBC Wealth Management:
RBC Dominion Securities Inc.
155 Wellington Street West, 17th Floor
Toronto, ON, M5V 3K7

RBC Credit Card Payments (Except US Visa Gold):
RBC Royal Bank
P.O. Box 4016 Station A
Toronto, ON
M5W 2E6

US Visa Gold Payments:
RBC Royal Bank
P.O. Box 6901 Station A
Toronto, ON
M5W 1X6

RBC Live Chat Support

RBC doesn’t offer live chat support.

RBC support e-mail

To contact RBC via e-mail use following RBC contact form.

RBC Help Customer Service

You can find more information about RBC on the RBC Support Page.

RBC Opening Hours

You can find more information about RBC opening hours on the RBC Locator page.