Number for Live PersonIf you need to speak to a live customer service representative in New York State Department of Taxation and Finance you need to dial customer service at 1-518-457-5181. To speak with a live agent, you need to press 2 (for all others who dialed the tax department directly), press 1 (for English), then press 3 (for all other personal income tax questions), after press 4 (for all others) and stay on the line (typical waiting time is about 6-10 minutes).
Alternatively you can use the following other options available in the customer service phone menu:
- For income tax refunds status press 1.
- For income tax forms press 2.
- For all other personal income tax questions press 3.
- To hear this information again press star.
New York Department of Revenue Customer Service Hours
Live customer service representatives from New York Department of Revenue are available from 8.30am to 4.30pm Monday-Friday, Saturday-Sunday closed.
New York Department of Revenue Customer Service Phones
- New York Department of Revenue customer service phone number is 1-518-457-5181. Live customer service representatives from New York Department of Revenue are available from 8:30am to 4:30pm Monday-Friday, Saturday-Sunday closed.
- For press inquiries only you need to dial 1-518-457-7377.
New York State Department of Taxation and Finance Social Networks Customer Service
- New York State Department of Taxation and Finance customer service could be contacted via New York State Department of Taxation and Finance Facebook page. Typically New York State Department of Taxation and Finance customer service representative replies within an hour.
- You can also reach New York State Department of Taxation and Finance support via New York State Department of Taxation and Finance Twitter page
- You can view latest New York State Department of Taxation and Finance videos on New York State Department of Taxation and Finance Youtube page
New York Department of Revenue Live Chat Support
New York Department of Revenue doesn’t offer live chat support. The best way to contact the New York Department of Revenue is to call them at 1-518-457-5181.
New York State Department of Revenue support e-mail
- For Tax scams and consumer alerts send an e-mail to [email protected]
New York Department of Revenue Help Center
You can get more information about New York Department of Revenue on the New York Department of Revenue Help page.
New York State Department of Taxation and Finance Opening Hours
Monday 8:30am to 4:30pm
Tuesday 8:30am to 4:30pm
Wednesday 8:30am to 4:30pm
Thursday 8:30am to 4:30pm
Friday 8:30am to 4:30pm
Saturday closed
Sunday closed